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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Norse Group Full time

Position: Customer Contact Advisor

Salary: Competitive, pro rata

Location: Flexible, based on operational needs

Work Schedule: Casual role, as required, including evenings and weekends

At Norse Group, a leading provider of Facilities Management services, we are looking for a dedicated Customer Contact Advisor to join our dynamic team. This role is essential in delivering exceptional customer service support within our Facilities Management division.

Our contact centre operates around the clock, ensuring that we provide continuous support to our clients, which includes both residential and commercial properties.

Key Responsibilities:

  • Engage confidently with customers through phone and email, addressing inquiries and resolving issues related to our Facilities Management services.
  • Handle and resolve customer queries efficiently while maintaining a professional demeanor and identifying the necessary actions.
  • Maintain accurate records in our specialized database, adhering to standard operating procedures and performing general administrative tasks as needed.

Ideal Candidate Profile:

  • Proven experience in a customer service or call centre environment is essential.
  • Strong communication and interpersonal skills with a commitment to customer satisfaction.
  • Ability to make independent decisions and demonstrate effective problem-solving skills.
  • Excellent organizational skills with the capability to prioritize tasks and a keen attention to detail.
  • Professional telephone etiquette and the ability to handle sensitive information with discretion.
  • Familiarity with Data Protection and GDPR regulations.

What We Offer:

Our employees enjoy a comprehensive benefits package, including a company pension scheme and annual leave allowance, along with opportunities for professional growth and development within a national organization.

Commitment to Diversity:

We are dedicated to fostering an inclusive workplace that promotes equality and eliminates discrimination.

Note: We reserve the right to close this vacancy once we have received sufficient applications.