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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Norse Group Full time

Job Summary:

Norse Group is seeking a skilled Customer Service Representative to join our Facilities Management division. As a Contact Centre Specialist, you will provide exceptional customer service support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Communicate effectively with clients, resolving issues and queries in a professional and courteous manner.
  • Process and resolve queries efficiently, maintaining accurate records and adhering to standard operating procedures.
  • Input and maintain data on our bespoke database, ensuring all information is up-to-date and compliant with data protection regulations.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.

Requirements:

  • Experience in a customer-facing role, preferably in a call centre or customer service environment.
  • Excellent interpersonal and communication skills, with a high focus on customer service.
  • Ability to make decisions on your own initiative, with excellent problem-solving skills.
  • Strong organisational skills, with the ability to prioritise workload and maintain attention to detail.
  • Professional telephone manner, with the ability to use tact and discretion while maintaining client confidentiality.
  • In-depth knowledge of data protection and GDPR regulations.

What We Offer:

Norse Group is committed to providing a supportive and inclusive work environment, with opportunities for career development and progression. As a valued member of our team, you will benefit from our company pension scheme, annual leave allowance, and a range of local benefits.

Our Values:

We are committed to employment practices and behaviours that encourage diversity, promote equality of treatment, and eliminate unlawful and unfair discrimination. We reserve the right to close this vacancy once we have received sufficient applications.