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Clinical Team Administrator
4 months ago
**Clinical Team Administrator**
**Location**: Great Yarmouth
**Job Type**: Temporary
**Duration of booking**: Expected to last up to 12 weeks’ with possible extension
**Proposed start date**: ASAP
**Sector**: Healthcare
**Base**:Hospital
**Band**: 3
**Pay Rates**:£10.69 to £11.20 paye inclusive per hour
**Working Days and Hours**:9am - 5pm but there is some flexibility with hours
**Job Summary**
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers. Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. Supervise lowerbanded staff.
**Duties**
- Provide accurate, prompt and efficient secretarial and administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
- Use electronic systems to input and access information as required by the clinical multidisciplinary team.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Take and process minutes for teams (across the Locality).
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
- Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
- Participate in ongoing audits and service development as directed by Line Manager.
- Assist the Business Support Manager in relation to developing policies and procedures.
- Provide training to administration staff as identified by line manager.
- Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
- Supervisory Responsibilities
- Supervise lower banded staff.
- Provide induction, support and advice to new / temporary staff as identified by the line manager.
- Participate in supervision and KSF appraisal in line with Trust policies.
**Skills**
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with mínimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Excellent articulate communication skills.
- Ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time management.
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Audio typing
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
**Questions**
Do you have experience working as a Clinical Team Administrator in the NHS?
Do you have experience in a full range of secretarial procedures and systems gained through practice at intermediate level?
Do you have experience working with senior members of staff across a large organisation?
Are you looking for temporary work?
Do you meet the criteria above and available to start immediately?
