Clinic Receptionist
2 months ago
Job summary
An exciting opportunity has arisen for a full time Receptionist to join our team within the Division of Surgery.
This is a highly diverse, demanding but rewarding role. The successful candidate will be a confident individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.
Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Outpatient Department.
Main duties of the job
You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment and provides a focal point for receiving patients, relatives and carers attending for an outpatient appointment.
About us
We are looking to appoint a self motivated individual with great interpersonal skills and a commitment to customer service to work as an Outpatient Receptionist within the surgical outpatient areas at the James Paget University Hospitals NHS Foundation Trust.
We're a 450-bed district general hospital. Through the national NHS Staff Survey, our staff value our commitment to flexible working, and feel engaged and involved in how services operate.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.
Person Specification
Education and Qualifications
Essential
4 GCSE's grade D or above including mathematics and English or equivalent level 2 literacy and numeracy qualifications
Desirable
NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Experience
Essential
Basic knowledge of the Receptionist role Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
Experience of working with the general public Experience of working with clinical teams Experience of working with NHS IT systems
Skills
Essential
Good keyboard/IT skills with the ability to accurately input data Good literacy and numeracy skills Good organisational/time management skills with the ability to demonstrate intiative when balancing work demands Ability to work in a pressurised working environment with frequent interruptions Good communication skills and the ability to interact professionally with patients, relatives and other staff groups-
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