Healthcare Receptionist

2 months ago


Great Yarmouth, Norfolk, United Kingdom James Paget University Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as an Outpatient Receptionist at the James Paget University Hospitals NHS Foundation Trust. As a key member of our administrative team, you will play a vital role in providing a high-quality patient experience and supporting the delivery of excellent patient care.

Key Responsibilities

  • Provide a welcoming and efficient service to patients, relatives, and carers attending for outpatient appointments.
  • Manage and maintain accurate records and data, ensuring confidentiality and data protection.
  • Work collaboratively with clinical teams to ensure seamless communication and coordination of patient care.
  • Develop and maintain effective relationships with patients, staff, and external partners to ensure a positive and supportive environment.
  • Contribute to the development and implementation of administrative processes and procedures to improve patient services.

Requirements

  • 4 GCSEs grade D or above, including mathematics and English, or equivalent level 2 literacy and numeracy qualifications.
  • NVQ 2 in Customer Care or administration experience, including recent face-to-face working with the general public.
  • Basic knowledge of the Receptionist role and understanding of confidentiality and data protection issues in a healthcare environment.
  • Good keyboard/IT skills, with the ability to accurately input data, and good literacy and numeracy skills.
  • Good organizational/time management skills, with the ability to demonstrate initiative when balancing work demands.
  • Ability to work in a pressurized working environment with frequent interruptions and good communication skills.

About Us

The James Paget University Hospitals NHS Foundation Trust is a 450-bed district general hospital, committed to providing high-quality patient care and services. We value our staff's commitment to flexible working and engagement in how services operate.


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