Receptionist and Call Centre Operative
4 weeks ago
Job Summary
The Receptionist and Call Centre Operative plays a vital role in the smooth running of our practice, providing a point of contact for patients and clinical staff. This varied role requires the ability to be courteous, sympathetic, and professional in dealings with patients and colleagues.
Main Responsibilities
- Receive and make telephone calls, diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Making appointments and signposting patients to appropriate services, giving out test results, home visit requests, contacting other providers, and actioning tasks from clinicians using our Systm One clinical system
- Answering a high volume of telephone calls in to the practice and directing the calls to the appropriate person/team
Requirements
- Experience of delivering high-quality customer service
- Experience of dealing effectively with challenging people
- Experience of dealing with the public both by telephone and face-to-face
- Ability to communicate effectively with staff at all levels
- Ability to develop effective relationships both internally and with patients
About Us
East Norfolk Medical Practice is a friendly 16-partner GP practice, including physician associates and paramedics, providing excellent healthcare to our growing population of approximately 32,000 patients over four sites in the Great Yarmouth area. We are committed to improving the health, wellbeing, and lives of our patients and colleagues in a friendly, supportive, pro-active, and well-organised working environment.
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