Debt Collection Officer

7 days ago

Spennymoor, United Kingdom RCS RECRUITMENT LTD Full time

This is a fantastic opportunity for a Debt Collections Officer to support the management and collection of all Council Revenues including Council Tax, Business Rates and all sundry debts.

Reporting into the Senior Manager, Duties & Responsibilities of the Debt Collections Officer will include:
1. Supporting and assisting the Senior Officer in the day-to-day provision of the service, in accordance with Council Policies and all relevant Regulations.

2. To be responsible for processing all work allocated to them by the Senior Officer, in accordance with the Services performance indicators and office procedures.

3. To be conversant and maintain a good working knowledge of all legislation, procedures and working practices relating to Housing Benefits, Council Tax Exemptions & Discounts, Non-Domestic Rates and Durham County Council’s Council Tax Reduction Scheme, the Care Act and recovery of social care debt, sundry debt and insurance claims.

4. Accurately calculate any arrears in respect of moneys due to the Council ensuring compliance with legislation and procedures.

5. Invoice service users in respect of social care plan contributions every 4 weeks, including the promotion, management and monitoring of Direct Debit payments.

6. Process internal and external claims (including damage claims) ensuring that systems are effectively monitored and to ensure that deadlines are met and claims resolved in a timely manner.

7. Provide advice, support & guidance to service areas on all aspects of the sundry debt process.

8. Notify and advise customers of the results of their non-payment for Council revenues and the subsequent recovery actions.

9. Maximise income for the Council by taking the appropriate timely recovery action.

11. The collation of information to ensure the prompt and accurate reconciliation of all payments received by the Council to individual accounts and main funds in line with prescribed targets.

12. Assisting in the maintenance and reconciliation of proper records and accounts, and production of statistical information when required.

13. Provision of first line contact with customers by providing prompt and efficient handling of any queries or problems including providing explanation of how a bill or benefit has been calculated and how the debt or arrears have occurred.

14. Communicate and engage with the Council’s customers across all method including in person, by telephone or in writing, at the Council’s offices, at the customers home, or at other relevant premises in order to collate information to assist in the decision-making and collection processes.

15. To liaise with internal services and external partners including Government Departments and Agencies as required.

16. To mentor new members and existing members of staff where necessary to assist in any learning needs.

17. The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by the Head of Service.

**Skills & Experience Required**:

- Debt Collection experience
- Relevant Level 3 qualification or equivalent
- Experience of dealing with customer enquiries in a customer focused environment
- Working to tight deadlines and as part of a team
- Experience of updating data systems
- Excellent communication and organisational skills
- Highly numerate to effectively manage debts, arrears and payment plans

**To apply, please submit your CV in the first instance.**

**Salary**: £10.98 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Spennymoor: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit control: 1 year (preferred)

Licence/Certification:

- Basic DBS (preferred)

Work Location: One location

Reference ID: 58841

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