Financial Recovery Officer

20 hours ago


Spennymoor, Durham, United Kingdom Sharpsmart UK Full time

As a dynamic and growing business operating at the intersection of healthcare and waste management, we are committed to providing top-tier services while maintaining strong financial management practices.

Job Overview

This role requires a highly motivated and detail-oriented individual to join our finance team as a Credit Controller. You will work 4 days per week from our Spennymoor Durham site with the option to work 1 day from home.

Key Accountabilities:
  • Effective management of outstanding accounts, ensuring timely collection of debts and reducing overdue payments.
  • Coordinated daily cash collections & allocations into systems.
  • Audited customer account reconciliations and resolved balancing items ensuring accurate records retained between systems.
  • Developed and maintained strong relationships with customers to resolve any payment disputes or issues professionally and effectively.
  • Liaised with internal teams, including sales, plant admin and customer service, to resolve billing or payment issues.
  • Generated statements, invoices and payment reminders.
  • Provided regular reports for management on aged debtors, highlighting potential risks and actions taken.
  • Followed up on overdue accounts through phone calls, emails, and written correspondence.
  • Collaborated with external legal or collection agencies when necessary to recover debts.
  • Performed general administration and other ad-hoc duties as required.

The estimated salary for this role is around £35,000 - £45,000 depending on experience.

Essential Requirements:

  • Previous experience in a credit control or accounts receivable role, preferably within the healthcare or waste management sector (but not essential).
  • Demonstrated understanding of credit control processes and best practices.
  • Excellent communication and interpersonal skills with the ability to handle customer interactions professionally and empathetically.
  • High degree of organisation and attention to detail with the ability to meet deadlines.
  • Proficiency in Microsoft Office, particularly Excel, and experience with accounting software is an advantage.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proven problem-solving skills and capacity to manage multiple tasks.

Our Offer:

  • Competitive salary: £35,000 - £45,000
  • Pension scheme
  • Healthcare and dental care benefits
  • Caboodle benefit programme
  • Professional development opportunities
  • Chance to work in a rapidly expanding and impactful industry


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