Debt Collection Manager
17 hours ago
We are seeking a highly skilled and experienced Credit Controller to join our finance team. As a Credit Controller, you will play a crucial role in ensuring the smooth operation of our financial activities.
Job DescriptionThis role involves working 4 days per week from our Spennymoor Durham site with the option to work 1 day from home. The successful candidate will be responsible for managing outstanding accounts, collecting debts, and reducing overdue payments.
Main Responsibilities:- Managed outstanding accounts to ensure timely collection of debts and reduced overdue payments.
- Monitored daily cash collections & allocations into systems.
- Reconciled customer accounts and resolved balancing items to ensure accurate records.
- Developed and maintained effective relationships with customers to resolve payment disputes and issues.
- Liaised with internal teams to resolve billing and payment issues.
- Generated statements, invoices, and payment reminders.
- Provided regular reports to management on aged debtors, highlighting potential risks and actions taken.
- Followed up on overdue accounts through phone calls, emails, and written correspondence.
- Collaborated with external legal or collection agencies when necessary to recover debts.
- Completed general administration and other ad-hoc duties as required.
The estimated salary for this role is approximately £35,000 - £45,000 depending on experience.
Key Requirements:
- Previous experience in a credit control or accounts receivable role, preferably within the healthcare or waste management sector (but not essential).
- Strong understanding of credit control processes and best practices.
- Excellent communication and interpersonal skills with the ability to handle customer interactions professionally and empathetically.
- High level of organisation and attention to detail with the ability to meet deadlines.
- Proficiency in Microsoft Office, particularly Excel, and experience with accounting software is an advantage.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proven problem-solving skills and capacity to manage multiple tasks.
About the Opportunity:
- Competitive salary: £35,000 - £45,000
- Pension scheme
- Healthcare and dental care benefits
- Caboodle benefit programme
- Professional development opportunities
- Chance to work in a rapidly expanding and impactful industry
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