Debt Collection Manager

17 hours ago


Spennymoor, Durham, United Kingdom Sharpsmart UK Full time

We are seeking a highly skilled and experienced Credit Controller to join our finance team. As a Credit Controller, you will play a crucial role in ensuring the smooth operation of our financial activities.

Job Description

This role involves working 4 days per week from our Spennymoor Durham site with the option to work 1 day from home. The successful candidate will be responsible for managing outstanding accounts, collecting debts, and reducing overdue payments.

Main Responsibilities:
  • Managed outstanding accounts to ensure timely collection of debts and reduced overdue payments.
  • Monitored daily cash collections & allocations into systems.
  • Reconciled customer accounts and resolved balancing items to ensure accurate records.
  • Developed and maintained effective relationships with customers to resolve payment disputes and issues.
  • Liaised with internal teams to resolve billing and payment issues.
  • Generated statements, invoices, and payment reminders.
  • Provided regular reports to management on aged debtors, highlighting potential risks and actions taken.
  • Followed up on overdue accounts through phone calls, emails, and written correspondence.
  • Collaborated with external legal or collection agencies when necessary to recover debts.
  • Completed general administration and other ad-hoc duties as required.

The estimated salary for this role is approximately £35,000 - £45,000 depending on experience.

Key Requirements:

  • Previous experience in a credit control or accounts receivable role, preferably within the healthcare or waste management sector (but not essential).
  • Strong understanding of credit control processes and best practices.
  • Excellent communication and interpersonal skills with the ability to handle customer interactions professionally and empathetically.
  • High level of organisation and attention to detail with the ability to meet deadlines.
  • Proficiency in Microsoft Office, particularly Excel, and experience with accounting software is an advantage.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proven problem-solving skills and capacity to manage multiple tasks.

About the Opportunity:

  • Competitive salary: £35,000 - £45,000
  • Pension scheme
  • Healthcare and dental care benefits
  • Caboodle benefit programme
  • Professional development opportunities
  • Chance to work in a rapidly expanding and impactful industry


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