Financial Operations Specialist
3 weeks ago
We are a dynamic and growing business operating at the intersection of healthcare and waste management.
About Us:
- We are committed to providing top-tier services while maintaining strong financial management practices.
- We operate in a fast-paced environment where teamwork, effective communication, and problem-solving skills are essential.
The Role:
This role will be working 4 days per week from our Durham site with option to work 1 day from home.
Main Responsibilities:
- Monitor and manage outstanding accounts, ensuring timely collection of debts and reducing overdue payments.
- Undertake regular customer account reconciliations and resolve balancing items ensuring accurate records retained between systems.
- Build and maintain strong relationships with customers to resolve any payment disputes or issues professionally and effectively.
- Liaise with internal teams, including sales, plant admin and customer service, to resolve billing or payment issues.
- Generate statements, invoices and payment reminders.
- Prepare regular reports for management on aged debtors, highlighting potential risks and actions taken.
- Follow up on overdue accounts through phone calls, emails, and written correspondence.
- Work with external legal or collection agencies when necessary to recover debts.
Requirements:
This position requires:
- Previous experience in a credit control or accounts receivable role, ideally within the healthcare or waste management sector.
- Strong understanding of credit control processes and best practices.
- Excellent communication skills, both written and verbal, with the ability to deal with customers in a professional and empathetic manner.
- Highly organized with strong attention to detail and the ability to work to deadlines.
- Proficiency in Microsoft Office, particularly Excel; experience with accounting software is an advantage.
What We Offer:
We offer:
- Competitive salary £35,000 - £42,000 per annum.
- Pension scheme.
- Healthcare and dental care options.
- Caboodle benefit scheme.
- Career development opportunities.
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