Credit Controller

We are a dynamic and growing business operating at the intersection of healthcare and waste management. We are committed to providing top-tier services while maintaining strong financial management practices. As we continue to expand, we are looking for a highly motivated and detail-oriented Credit Controller to join our finance team and play a key role in ensuring the smooth running of our financial operations.

This role will be working 4 days per week from Spennymoor Durham site with option to work 1 day from home.

What will the role will involve?

• Monitor and manage outstanding accounts, ensuring timely collection of debts and reducing overdue payments.
• Monitor daily cash collections & allocations into systems.
• Undertake regular customer account reconciliations and resolve balancing items ensuring accurate records retained between systems.
• Build and maintain strong relationships with customers to resolve any payment disputes or issues professionally and effectively.
• Liaise with internal teams, including sales, plant admin and customer service, to resolve billing or payment issues.
• Generate statements, invoices and payment reminders.
• Prepare regular reports for management on aged debtors, highlighting potential risks and actions taken.
• Follow up on overdue accounts through phone calls, emails, and written correspondence.
• Work with external legal or collection agencies when necessary to recover debts.
• General administration and other ad-hoc duties as required.

What are we looking for?

• Previous experience in a credit control or accounts receivable role, ideally within the healthcare or waste management sector (but not essential).
• Strong understanding of credit control processes and best practices.
• Excellent communication skills, both written and verbal, with the ability to deal with customers in a professional and empathetic manner.
• Highly organized with strong attention to detail and the ability to work to deadlines.
• Proficiency in Microsoft Office, particularly Excel; experience with accounting software is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to manage multiple priorities.

Why Join Us?

• Competitive salary
• Pension
• Healthcare and Dentalcare options
• Caboodle benefit scheme
• Career development
• Opportunity to work in a growing and impactful sector