Customer Returns Coordinator

5 months ago


Spennymoor, United Kingdom Thorn Lighting Full time

Zumtobel Group is currently seeking a Customer Returns Coordinator to join our team at our Spennymoor offices. With a valued team member retiring, this presents an excellent opportunity to become part of our dynamic team. You'll receive thorough training and comprehensive handover support as you integrate into the role.

**Main Duties**:

- Navigating SAP to verify information received from customers on Returns Requests and Debit Notes.
- Logging and resolving debit notes received from customers.
- Providing feedback to customers and the sales force in line with company procedures to reject or agree returns requests or debit notes.
- Raising collections and credits in SAP.
- Liaising with customers, the sales force, sales office, logistics, manufacturing and credit control in order to resolve outstanding disputes.
- Reporting using SAP and Excel to monitor and manage status of outstanding disputes.

**We are looking for**
- Experience of working in a customer facing role.
- Knowledge of SAP or a similar CRM system.
- Strong administrative and organisational skills.
- Good team player with eagerness to learn.
- High customer focus and responsiveness.
- Excellent communication skills both oral and written.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: AW/3073



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