Imaging Patient Administrator
5 months ago
We are searching for high performing and enthusiastic individual to fill a Patient Administrator vacancy at Chelsea and Westminster Hospital working within the Imaging Department Admin team. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
If this sounds like something you could be interested in, then please do apply.
Please note previous applicants should not re-apply.
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
A&E Imaging Reception
Main Imaging reception areas
Imaging Call Centre
Imaging Secretaries Office
Clinical offices
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Role & Responsibilities
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Ensure all activity is cashed up in a timely manner using Trust’s RIS/appropriate IT system including DNAs and discharges.
Update patient details on Cerner/RIS as appropriate, checking all demographic details on arrival or departure
Ensure all procedures are followed re data capture for service specific outcomes.
Ensure all paperwork is filed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
Photocopying, filing and other general office duties
Liaise with consultants and other admin staff regarding patient appointments, referral letters.
Contact other departments and teams as necessary relating to the patient care pathway and service delivery
Support the Team Leader and practitioners with the smooth running of the imaging service
Liaise with other hospitals and GPs regarding patient care pathways
Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
Continuously up-date the schedules as lists are amended and extra lists are put on.
Escalate any capacity issues via the local escalation process
Liaise with patients/carers to arrange imaging appointments for patients
To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Communication
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
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