Patient Administrator
7 months ago
**Job Title** Patient Administrator
**Location** Fortius Clinic London
**Manager** Consultant Services Manager
**Contract type **1 year FTC
**Position Overview**
As a Patient Administrator, you will play a crucial role in ensuring the smooth functioning of the Consultant Services team. You will provide administrative assistance and support the team in achieving its objectives. This role requires excellent organizational skills, attention to detail, and the ability to multitask effectively, and a commitment to the Fortius Clinic values: making it happen, personalised care, and stronger together.
**Key Responsibilities**
- Provide support for all administrative duties within the Consultant Services team.
- Responsible for chasing referral letters, imaging request forms, IEPs, etc. as requested by medical secretaries or practice managers.
- Support clinic letter pathways, ensuring KPIs are met.
- Collect payments for self-funding patients ahead of consultation.
- Ensure all new patients have an associated referrer listed within Meddbase.
- Scan medical documents and correspondence on to patient file
- Support the team with amendments or cancellations to clinic lists as instructed, liaising with staff where appropriate to include rescheduling and reissuing of appointments.
- Assist with the preparation of consultant clinics, ensuring all relevant information is received prior to the patient’s appointment such as imaging reports and referral letters
- Liaise with internal departments ie radiology, bookings, appointments to ensure a smooth patient journey.
- Serve as a liaison between patients, healthcare providers, and other staff members, relaying messages and inquiries effectively.
**Skills and Experience**
Strong verbal and written communication skills
Previous experience in a similar role
Excellent IT skills
Basic understanding of medical terminology
Strong organizational skills and ability to manage time effectively
Attention to detail and accuracy in completing tasks
Ability to work independently as well as part of a team
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