Senior Patient Administrator

5 months ago


London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Senior Patient Administrator - Outpatients Department

West Middlesex University Hospital

This is an exciting opportunity to become the Senior Patient Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate in outpatients department.

Main duties of the job

This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the Stroke, Care of the elderly and Neurology services.

The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously.

Knowledge of Cerner is essential for this post.

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Roles and responsibilities

Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.

Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

Proactively manage patient pathways so that all patients receive a high standard of service delivery.

Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.

Participate in new staff induction, demonstrates duties to new starters and providing close supervision.

Development of new members of the team through training and supervision.

Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.

Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.



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