Customer Success Executive

2 weeks ago

Oxford, United Kingdom Chris Lewis Group Full time

Chris Lewis are the largest independent fire, security, and smart technology company in the region. An NSI Gold accredited company, our goal is to provide our clients with technology solutions at the highest possible standards. The role holder will therefore need to demonstrate passion in driving the business forward and continuously improving the customer experience.

We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils.

You will set the standard with the rest of the sales team through hard work, determination and enthusiasm for providing the best service possible and taking responsibility for the service that our customers expect.

We are looking for someone with excellent service ethic and who is driven by delivering the very best client experience.

We are on a journey of constant continuous improvement, and we need customer focused individual who will take ownership of our valued maintenance customer base and champion the implementation of improvements within a target driven environment.

You will require experience in the industry and technical and product knowledge of how smart technology works and ultimately also fire and security systems.

We value staff progression, provide regular training and encourage and support self-learning opportunities.

**What are we expecting from you?**
- To develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing attrition.
- To ensure all customers are successfully using their system to its maximum potential.
- To act as the first port of call for customers ‘out of the ordinary’ questions.
- To proactively contact clients to solicit feedback on our service prior to renewal. This should be done at more regular intervals for larger clients.
- To act as the “glue” that pulls the departments together to solve customer issues
- To continuously spot opportunities to improve the customer experience and champion changes in process to facilitate improvements.
- To be the customers voice in our organisation to drive continual service improvement.
- To provide basic technical support and help videos/guides to enhance the customers experience with our system.
- To ensure customers remain satisfied with the system by educating them on functional capabilities and possible upgrades.
- To aid with the development and improvement of our service and systems delivery by gathering feedback to identify recurring issues and addressing these with the technical/engineering manager
- To maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Manage the on-boarding process with new contract customers, ensuring we have all the information required and all customer details to service this system efficiently and to a high standard.

**Behaviours or Values**
- Knowledge of (or eagerness to learn about) the company’s systems and their capabilities.
- Technical aptitude and the ability to understand and explain things in “real language” for our customers.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
- Some sales experience is often beneficial as there may be a small amount of consultative selling in this role
- CRM experience with Hubspot/Salesforce/ZenDesk or cloud based systems.
- Very organised and process-driven; capable of multi-tasking and strong time management
- A strong work ethic and a great ability to prioritise client requests and relationships
- Interest in social media and marketing would be desirable

  • Customer Success Executive

    1 week ago

    Oxford, United Kingdom Global Water Intelligence Full time

    **Customer Success Executive - International Water Industry** **Location**: Oxford OX1 1XX (hybrid working option available) **Salary**: £25,000 - £27,000 per year, dependent on experience (with a 6-month probationary period) **Bonus**: Quarterly **Contract**: Full time, Permanent, 37.5 hours per week Global Water Intelligence (GWI) is the world’s...

  • Customer Success Executive

    6 months ago

    Oxford, United Kingdom Global Water Intelligence Full time

    **Location**: Oxford OX1 1XX (hybrid working option available) **Salary**: £26,000 - £28,000 per year, dependent on experience (with a 6-month probationary period) plus quarterly bonuses **Contract**: Full time, Permanent, 09:00-17:30, Monday to Friday Due to continued growth and expansion, we are recruiting for an ambitious **Customer Success Executive**...

  • Customer Success Manager

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    The Recruitment Group is seeking a Customer Success Manager to join their team. This role is responsible for managing relationships with Buyers to maximise customer success and drive revenue growth.The ideal candidate will have a proven track record in face-to-face client meetings, experience delivering presentations to clients, and a strong understanding of...

  • Customer Success and Growth Lead

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    **About the Role:**We are recruiting for an exceptional CUSTOMER SUCCESS AND GROWTH LEAD to join our dynamic team. In this role, you will be responsible for developing and executing strategies to drive customer growth, retention, and satisfaction.**Key Responsibilities:ANALYZE CUSTOMER DATA TO UNDERSTAND PREFERENCES AND BEHAVIORS, AND DEVELOP TARGETED...

  • Customer Success Consultant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Nielseniq Full time

    **Job Description**We are seeking an experienced Customer Success Consultant to join our team at NielsenIQ. As a key member of our Customer Success department, you will be responsible for managing client relationships and executing critical communications.The ideal candidate will have extensive experience in analysing data in an FMCG environment, strong...

  • Customer Success Advocate

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom LA Sales Recruitment Limited Full time

    About YouWe are looking for a proven track record of success in account management, with a demonstrated track record of consistent over-achievement against assigned upsell and expansion goals. Experience owning the post-sales customers' journey, including adoption and implementation to upsell and organic expansion, is essential.You should possess strong...

  • Customer Success Lead

    6 days ago

    Oxford, United Kingdom Parke Lane People Full time

    Our client is a growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Lead. Reporting into the Head of Customer Success, you will be responsible for: - Senior stakeholder management and relationship building: with strategical important clients and key stakeholders,...

  • Client Success Executive

    3 weeks ago

    Oxford, United Kingdom LA Sales Recruitment Limited Full time

    Job DetailsLA Sales Recruitment Limited is seeking a talented Account Manager to join our team. This is an exciting opportunity to work with a world leader in laboratory procurement, helping with their cloud-based software and amazing services.You will be responsible for expanding our client's install base in the UK, managing and growing revenue, and...

  • Customer Success Strategist

    1 month ago

    Oxford, Oxfordshire, United Kingdom MeetFrank Full time

    Make Informed Decisions with ConfidenceAt Taktile, we strive to empower businesses to make informed decisions using our cutting-edge software for automated decision-making in the financial services industry. Our platform has been utilized by numerous clients to drive millions of critical business decisions every day.The founders of Taktile are seasoned...

  • Customer Success Manager

    1 week ago

    Oxford, United Kingdom Parke Lane People Full time

    Our client is a rapidly growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Manager. Reporting into the COO, you will be responsible for: - Building relationships with clients and key stakeholders, maintaining effective communication to identify and initiate...

  • Customer Success Relationship Manager

    3 days ago

    Oxford, Oxfordshire, United Kingdom Nielseniq Full time

    Job OverviewWe are seeking a seasoned Customer Success Relationship Manager to join our team at NielsenIQ. This role will involve working closely with clients in the FMCG industry to maintain and enhance existing relationships, increase Net Promoter Score (NPS), and drive adoption of our tools and capabilities.ResponsibilitiesServe as the relationship owner...

  • Executive Partnership Builder

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Executive Recruit Full time

    Job Description:This is an exciting opportunity to work as a Commercial Business Consultant with Executive Recruit, where you will be responsible for driving business growth and establishing strategic partnerships. Key aspects of the role include:Fostering strong relationships with clients, stakeholders, and industry partnersIdentifying and pursuing new...

  • Customer Success Manager

    5 days ago

    Oxford, United Kingdom INVIGOR8 Consultants Limited Full time

    INVIGOR8 Consultants are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Success Manager to join their busy team. ensuring speedy completion of suppliers through the on boarding process. **Role - Customer Success Manager** **Salary - £30,000 -...

  • Customer Success Strategist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Dorset Software Full time

    Job Title: Customer Success StrategistAbout the Job:We are looking for a skilled Customer Success Strategist to join our team at Dorset Software. This role involves developing and implementing sales strategies to drive customer satisfaction and retention.

  • Customer Success Manager

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job Description: Customer Success ManagerWe are looking for an experienced Customer Success Manager to join our team at The Recruitment Group in Oxford. This role involves managing client relationships and ensuring customer satisfaction.Responsibilities include:• Delivering presentations to clients to maximise customer success.• Developing and...

  • Customer Success Manager

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job OverviewOxford is home to a thriving business community, and The Recruitment Group is seeking a talented Customer Success Manager to join a successful and innovative company. This role involves managing relationships with buyers to maximize customer success.The ideal candidate will have at least 3 years' experience in B2B Customer Success/ Service...

  • Customer Success Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job OverviewWe are recruiting for a Customer Success Specialist to join our client's team and drive customer satisfaction and retention.This role will involve managing relationships with clients, identifying areas for improvement, and implementing solutions to enhance customer experiences.The successful candidate will have a proven track record in...

  • Customer Success Specialist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    We are The Recruitment Group, a leading recruitment agency in the UK.Our client, a successful and innovative business in Oxford, is looking to add a Customer Success Specialist to their team.This role will be focused on managing relationships with buyers to maximise customer success.The ideal candidate will have a proven track record in face-to-face client...

  • Customer Success Lead

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job Title: Customer Success LeadA leading business in Oxford is seeking a skilled Customer Success Lead to join their team. In this role, you will be responsible for managing relationships with Buyers to maximize customer success and developing strategies to improve Service Delivery.About the Team:The team is made up of experienced professionals who are...

  • Customer Success Manager

    3 days ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Success Manger to join their team. AS the Customer Success Manager, you will be responsible for managing the relationships with your clients and ensuring a smooth and efficient onboarding process. Benefits for this role include: - 25 days...