Customer Success Strategist
5 days ago
At Taktile, we strive to empower businesses to make informed decisions using our cutting-edge software for automated decision-making in the financial services industry. Our platform has been utilized by numerous clients to drive millions of critical business decisions every day.
The founders of Taktile are seasoned experts in machine learning and data science, boasting extensive experience in developing and managing production-level AI projects within the financial sector. They have previously worked at prominent tech firms, startups, and enterprise software companies, including Google, Amazon, and Meta.
Taktile has received backing from reputable investors such as Y Combinator, Index Ventures, Tiger Global, and prominent angel investors from Looker, GitHub, Mulesoft, Datadog, and UiPath. This support enables us to pursue our ambitious vision of transforming our clients' decision-making processes.
About the JobYou will play a pivotal role as a Customer Success Manager at Taktile, contributing to our mission by working closely with clients to optimize and automate their complex business decisions. As a trusted advisor, you'll assist them in achieving their strategic objectives and realizing the full potential of our platform.
To be successful in this position, you should possess 2-3 years of relevant experience, preferably within a Customer Success organization or a similar role in a B2B SaaS company with an Enterprise sales motion. You'll need to be a collaborative individual who can effectively communicate with colleagues from various departments, including Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success.
You'll collaborate with the Account Executive and Solution Engineer teams to guarantee that our clients derive maximum value from our platform throughout their entire lifecycle. By establishing strong relationships with key stakeholders and Taktile's core users within client organizations, you'll contribute significantly to our shared success.
Main responsibilities include managing project scopes, expectations, and timelines across internal and external stakeholders, coordinating renewals, identifying growth opportunities, creating reusable collateral, and driving account growth. Additionally, you will develop domain expertise in the financial services industry, gain knowledge of APIs, and enhance your proficiency in Python and SQL programming languages.
In appreciation of your hard work and dedication, you'll receive highly competitive equity and compensation packages, flexible remote work options, and the chance to learn from experienced mentors from top companies.
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