Customer Success Manager

1 month ago


Oxford, Oxfordshire, United Kingdom https:jobs-redefined.cositemap Full time
Customer Success Manager

We are seeking a skilled Customer Success Manager to join our team at HelliosHybrid. As a key member of our team, you will be responsible for nurturing relationships with major blue chip organisations, ensuring seamless supplier onboarding, and fostering strong ties with key stakeholders.

Key Responsibilities:
  • Develop strong relationships with account customers, enhancing their success using our services.
  • Actively promote and demonstrate new products and services to customers.
  • Coordinate with our internal customer service teams to ensure a unified and consistent approach in managing accounts.
  • Manage the onboarding processes for new accounts and their suppliers, ensuring they derive value from our solutions.
  • Facilitate on-the-job training to ensure that account organisations possess comprehensive knowledge of our systems, processes, and any new functionality.
  • Develop and deliver account plans to ensure continuous onboarding of a customer's suppliers.
  • Develop tools like heatmaps and custom pivot tables to effectively demonstrate the value of data to account customers.
  • Manage escalations and collaborate with your accounts for issue resolution.
  • Ensure data accuracy and compliance with industry regulations, staying informed about any changes or updates.

Requirements:

  • 3+ years of proven B2B customer relationship management and service delivery experience.
  • Proficiency in CRM systems and data management tools (experience with procurement processes is a bonus).
  • A valid driving licence.

We offer a competitive salary, performance-related bonus scheme of up to 20% of base salary, 25 days holiday allowance plus bank holidays, company pension contribution, and more.



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