Customer Success Manager
1 month ago
We are seeking a skilled Customer Success Manager to join our team at HelliosHybrid. As a key member of our team, you will be responsible for nurturing relationships with major blue chip organisations, ensuring seamless supplier onboarding, and fostering strong ties with key stakeholders.
Key Responsibilities:- Develop strong relationships with account customers, enhancing their success using our services.
- Actively promote and demonstrate new products and services to customers.
- Coordinate with our internal customer service teams to ensure a unified and consistent approach in managing accounts.
- Manage the onboarding processes for new accounts and their suppliers, ensuring they derive value from our solutions.
- Facilitate on-the-job training to ensure that account organisations possess comprehensive knowledge of our systems, processes, and any new functionality.
- Develop and deliver account plans to ensure continuous onboarding of a customer's suppliers.
- Develop tools like heatmaps and custom pivot tables to effectively demonstrate the value of data to account customers.
- Manage escalations and collaborate with your accounts for issue resolution.
- Ensure data accuracy and compliance with industry regulations, staying informed about any changes or updates.
Requirements:
- 3+ years of proven B2B customer relationship management and service delivery experience.
- Proficiency in CRM systems and data management tools (experience with procurement processes is a bonus).
- A valid driving licence.
We offer a competitive salary, performance-related bonus scheme of up to 20% of base salary, 25 days holiday allowance plus bank holidays, company pension contribution, and more.
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