Store Manager

3 weeks ago

Oxford, Oxfordshire, United Kingdom PVH Full time
About the Role

We're seeking a highly motivated and experienced Store Manager to join our team at PVH. As a key leader in our retail organization, you will be responsible for setting the tone for success in our stores, driving business growth, and delivering exceptional customer experiences.

Responsibilities
  • Partner with the store management team to build on business opportunities and achieve company standards/goals, including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
  • Identify opportunities and collaborate with others to grow the business or improve performance.
  • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Communicate regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • Analyze store-level reports and create action plans to improve results.
  • Communicate with staff daily on individual sales goals, and other key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
  • Manage manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
  • Provide training and coaching for employees (daily, weekly, and monthly) and ensure it is appropriately documented.
  • Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • Make commitments and decisions on available information even under stressful and changing conditions.
  • Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Convey clear ideas and goals, manage the implementation of those ideas, and manage measurable and achievable results.
  • Create energy and excitement around shared goals and values.
Requirements
  • You'll have progressive retail experience.
  • You'll have store management experience in the service or retail industry.
  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have previous retail operations, budgeting, planning, and sales experience.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust, showing a clear presence on the shop floor.

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