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Geospatial Customer Success Professional

1 month ago

Oxford, Oxfordshire, United Kingdom HipHopTune Media Full time

We are seeking a highly skilled Geospatial Customer Success Professional to join our team in Oxford, UK. The successful candidate will be responsible for delivering exceptional customer success outcomes for our clients, driving business growth, and developing our service delivery processes.

About the Job

The ideal candidate will have a proven track record in customer success, service delivery, or a related field, with a strong understanding of geospatial analytics and its applications. They should also be an expert in project management, with experience in managing multiple projects simultaneously.

Main Responsibilities
  • Customer Success Outcomes: Deliver exceptional customer success outcomes for clients, including onboarding, adoption, and retention.
  • Process Development: Develop and implement efficient work processes for the Service Delivery team, ensuring alignment with business objectives.
  • Client Engagement: Foster strong relationships with clients, capturing their needs and expectations, and delivering exceptional service.
  • Project Management: Manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
  • Talent Development: Mentor and develop team members to enhance their skills and capabilities.
Requirements
  • Experience: Minimum 5 years of experience in customer success, service delivery, or a related field.
  • Skills: Strong project management and leadership skills, excellent communication and interpersonal skills, and a solid understanding of geospatial analytics and its applications.
  • Education: Bachelor's degree in a relevant field or equivalent experience.