Customer Success Lead
5 days ago
Our client is a growing and reputable organisation with offices located in Oxford. A
new permanent opportunity has arisen in their business for a Customer Success
Lead. Reporting into the Head of Customer Success, you will be responsible for:
- Senior stakeholder management and relationship building: with
strategical important clients and key stakeholders, through the
appropriate management of their expectations and agreed objectives.
Demonstrating a clear understanding of their needs, challenges, and
priorities.
- Strategy and growth: to ensure each project has a clear strategy in place
to achieve growth. Working with key stakeholders to understand pressure
points and challenges, alongside their wider initiatives and plans - and
ensure the business can play a role in achieving these/ identifying and
pursuing opportunities effectively.
- Objection handling and problem solving: ensuring appropriate
conversations happen internally and externally to understand key
business objectives and challenges and developing robust
recommendations to achieve or overcome these.
- Reporting and analysis: monitoring activity data, trends and progress
against strategy to mitigate risk. Taking ownership of any challenges and
ensuring that they're resolved in full, and any learnings shared.
- Client satisfaction: working with wider team to identify trends, challenges
& opportunities. Sharing and amplifying successes (case studies,
testimonials, stats)/ aiming for high-level of client service and satisfaction
levels.
- Management/coaching: rresponsibility for leading, developing and
coaching a team of Account Managers and Account Executives.
supervisory level, ideally from a fast paced agency background. You must be able to
lead and motivate a small team, prioritise and be proactive, have good attention to
detail and be comfortable interacting with customers, driving strategy.
On offer is a basic salary ranging from £45,000 to £55,000 depending on experience
as well as good benefits, bonus scheme, predominantly remote working and the
opportunity for future progression.
-
Customer Success Lead
1 week ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeJob Title: Customer Success LeadA leading business in Oxford is seeking a skilled Customer Success Lead to join their team. In this role, you will be responsible for managing relationships with Buyers to maximize customer success and developing strategies to improve Service Delivery.About the Team:The team is made up of experienced professionals who are...
-
Customer Success Lead
1 week ago
Oxford, Oxfordshire, United Kingdom LA Sales Recruitment Limited Full timeKey ResponsibilitiesAs a Customer Success Lead, you will be responsible for managing a portfolio of clients across the South East region. This will involve building strong relationships, identifying new business opportunities and delivering excellent customer service.The ideal candidate will have a proven track record in sales or account management and be...
-
Customer Success Lead
2 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeThe Recruitment Group is looking for a Customer Success Lead to manage relationships with our clients and maximize their satisfaction.This role involves developing tools and strategies for our clients to ensure they can recognize the value they are getting.Our ideal candidate will have a proven track record in face-to-face client meetings and experience...
-
Customer Success and Growth Lead
3 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time**About the Role:**We are recruiting for an exceptional CUSTOMER SUCCESS AND GROWTH LEAD to join our dynamic team. In this role, you will be responsible for developing and executing strategies to drive customer growth, retention, and satisfaction.**Key Responsibilities:ANALYZE CUSTOMER DATA TO UNDERSTAND PREFERENCES AND BEHAVIORS, AND DEVELOP TARGETED...
-
Customer Success Executive
1 week ago
Oxford, United Kingdom Global Water Intelligence Full time**Customer Success Executive - International Water Industry** **Location**: Oxford OX1 1XX (hybrid working option available) **Salary**: £25,000 - £27,000 per year, dependent on experience (with a 6-month probationary period) **Bonus**: Quarterly **Contract**: Full time, Permanent, 37.5 hours per week Global Water Intelligence (GWI) is the world’s...
-
Customer Success Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeWe are The Recruitment Group, a leading recruitment agency in the UK.Our client, a successful and innovative business in Oxford, is looking to add a Customer Success Specialist to their team.This role will be focused on managing relationships with buyers to maximise customer success.The ideal candidate will have a proven track record in face-to-face client...
-
Environmental Planning Lead
2 weeks ago
Oxford, Oxfordshire, United Kingdom Lead Careers Full timeWe are a leading consultancy firm providing expertise in landscape architecture, ecology, and arboriculture services.Job OverviewThis is an exciting opportunity for a Senior Landscape Architect to join our team as a leader and contribute to various projects.Main ResponsibilitiesLeading landscape planning projectsCollaborating with clients and...
-
Landscape Planning Lead
3 weeks ago
Oxford, Oxfordshire, United Kingdom Lead Careers Full timeThe role of Senior Landscape Architect at Lead Careers is an exciting opportunity to lead landscape planning projects with a focus on landscape and visual impact assessments (LVIA), environmental assessments, and strategic planning.This requires a strong understanding of policy and legislation relating to landscape planning as well as the ability to...
-
Customer Success Consultant
2 weeks ago
Oxford, Oxfordshire, United Kingdom Nielseniq Full time**Job Description**We are seeking an experienced Customer Success Consultant to join our team at NielsenIQ. As a key member of our Customer Success department, you will be responsible for managing client relationships and executing critical communications.The ideal candidate will have extensive experience in analysing data in an FMCG environment, strong...
-
Customer Success Specialist
4 weeks ago
Oxford, United Kingdom Adroit Staffing Full timeJob Description Are you passionate about helping organisations achieve their goals and make a meaningful impact?Do you excel in building relationships, delivering outstanding service, and driving success through creative strategies??? The Role : As a Customer Success Specialist , you'll: Work with leading organisations to craft and deliver effective...
-
Customer Success Leader Retailer
1 week ago
Oxford, United Kingdom NielsenIQ Full timeCompany Description NielsenIQ Retailer Customer Success places our retailers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a...
-
Environmental Assessment Lead
20 hours ago
Oxford, Oxfordshire, United Kingdom Lead Careers Full timeJob OverviewWe are currently seeking a Senior Landscape Architect to lead our landscape planning projects in Oxfordshire.Key Responsibilities:Liaising with stakeholders to ensure successful project outcomes.Developing a deep understanding of planning policy and environmental legislation.Prior experience in LVIA and environmental assessments is crucial for...
-
Client Success Lead
2 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeAbout the RoleWe are seeking an experienced Client Success Lead to join our team at The Recruitment Group.A salary of £65,000 is offered for this role, making it an attractive opportunity for professionals looking to advance their careers.Key ResponsibilitiesManage relationships with Buyers to maximise customer success in a B2B Customer Success/Service...
-
Customer Success Manager
4 days ago
Oxford, United Kingdom INVIGOR8 Consultants Limited Full timeINVIGOR8 Consultants are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Success Manager to join their busy team. ensuring speedy completion of suppliers through the on boarding process. **Role - Customer Success Manager** **Salary - £30,000 -...
-
Customer Success Strategist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Dorset Software Full timeJob Title: Customer Success StrategistAbout the Job:We are looking for a skilled Customer Success Strategist to join our team at Dorset Software. This role involves developing and implementing sales strategies to drive customer satisfaction and retention.
-
Customer Success Manager
2 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeJob Description: Customer Success ManagerWe are looking for an experienced Customer Success Manager to join our team at The Recruitment Group in Oxford. This role involves managing client relationships and ensuring customer satisfaction.Responsibilities include:• Delivering presentations to clients to maximise customer success.• Developing and...
-
Customer Success Manager
3 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeJob OverviewOxford is home to a thriving business community, and The Recruitment Group is seeking a talented Customer Success Manager to join a successful and innovative company. This role involves managing relationships with buyers to maximize customer success.The ideal candidate will have at least 3 years' experience in B2B Customer Success/ Service...
-
Lead Landscape Architecture Consultant
24 hours ago
Oxford, Oxfordshire, United Kingdom Lead Careers Full timeAbout Us:\Our consultancy offers a range of services, including landscape architecture, ecology, and arboriculture. We pride ourselves on delivering high-quality projects that meet our clients' needs.\Job Overview:\As a Senior Landscape Architect, you will lead landscape planning projects, collaborating with multi-disciplinary teams to deliver successful...
-
Customer Success Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeJob OverviewWe are recruiting for a Customer Success Specialist to join our client's team and drive customer satisfaction and retention.This role will involve managing relationships with clients, identifying areas for improvement, and implementing solutions to enhance customer experiences.The successful candidate will have a proven track record in...
-
Customer Success Specialist
1 month ago
Oxford, United Kingdom Adroit Staffing Full timeAre you passionate about helping organisations achieve their goals and make a meaningful impact? Do you excel in building relationships, delivering outstanding service, and driving success through creative strategies? The Role:As a Customer Success Specialist, you’ll:Work with leading organisations to craft and deliver effective attraction and...