Customer Success Manager
4 days ago
INVIGOR8 Consultants are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Success Manager to join their busy team.
ensuring speedy completion of suppliers through the on boarding process.
**Role - Customer Success Manager**
**Salary - £30,000 - £35,000**
**Hours - Monday to Friday 9.00am - 5.30pm**
**Location - Oxford**
**Benefits for a Customer Success Manager**:
- Performance related bonus
- Company laptop and mobile
- Company credit card
- 25 days holiday per annum;
- Company pension scheme
- Company sickness scheme
- Flexible working arrangements between office and home
- Flexi Friday scheme
- Refer A Friend scheme
- Complimentary refreshments and quarterly shared lunch
- Free car parking
**Responsibilities of the Customer Success Manager**:
Customer Success and Service Delivery:
- Create an engaged partnership with your buyer customers to maximise customer success and service delivery
- Liaise with our customer service teams to ensure team members working on your buyer accounts are correctly informed of messages and approach at all times
Budget and Reporting:
- Participate in the budget creation process for each of your buyer accounts, setting an achievable and realistic target for each month
- Develop an account plan for each buyer
- Provide a regular status report against progress to the Head of Buyer Management
Relationship Building:
- Develop a strong relationship with your key contact to embed the company as a trusted partner with the buyer customer
Monitoring performance:
- Report performance to Head of Buyer Management as required
- Escalate issues to Head of Buyer Management when identified
Training and Development:
- Facilitate on the job training to ensure your buyers have excellent knowledge of the system and processes including new functionality
- Identify training needs and adapt training approach to suit those needs
**Requirements of the Customer Success Manager**:
- **3-4 years’ experience of customer success and service delivery, preferably in B2B**:
- Proven experience of managing customer relationships, customer success and service delivery
- Experience of managing information in a high-quality service environment
- High degree of accuracy and attention to detail
- Work as part of the team to meet deadlines
- Proven delivery of defined targets and deadlines
- Experience of working with a CRM system
- Experience of working in a growing business
- Awareness and compliance with information security standards
- Working knowledge of procurement processes within large buying organisations (desirable)
- Experience of objection handling with customers.
- A degree (or equivalent)
- Excellent time management skills
- Good verbal and written communication skills in English with good use of business language
- Aptitude for data analysis and experience of tools for data management, including MS Excel.
- Valid driving licence
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