Technical Support Coordinator

6 months ago


Chertsey, United Kingdom f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

Primary Responsibilities
- Answer inbound customer phone calls
- Provide assistance enabling Web Support Portal accounts and resolving CSP issues
- Create support cases with technically accurate problem descriptions and dispatch cases according to handling guidelines
- Update existing support cases with a clear description of the customer’s issue
- Enforce paid support policy to ensure customers are receiving the support to which they are entitled
- Appropriately set customer expectations based on response time guidelines
- Follow managerial notification guidelines based on case priority
- Take ownership and solve licensing cases for internal and external F5 customers
- Alert Support Management in regards to Urgent support situations
- Provide assistance enabling Web Support Portal accounts and resolving CSP issues
- Assist with projects as needed that relate to TSC Team
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Performs other related duties as assigned.

Knowledge, Skills and Abilities
- Customer service
- Troubleshooting
- Able to work through problems with mínimal help or supervision
- Case management/follow-up
- Ability to Multitask
- Strong attention to detail
- Excellent oral and written communication
- Proven ability to follow processes and procedures
- Teamwork
- Ability to type 35 WPM
- Experience with Sales Force
- Analytical thinker with strong attention to detail
- Reliable and punctual track record

**Qualifications**:

- Associates degree in a technology field or equivalent of 2+ years of related experience
- 1 year call center experience
- Proficient PC skills in a Windows based environment

Physical Demands and Work Environment
- Ability to utilize a computer keyboard
- Communicate on the telephone via headset
- Ability to read material on computer monitor
- Ability to read printed out material

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Equal Employment Opportunity

.



  • Chertsey, Surrey, United Kingdom Pertemps Full time

    Pertemps is seeking a highly motivated Operational Support Coordinator to join our team at Thames Water on a fixed-term basis. The successful candidate will have a strong background in administration and be able to work effectively in a fast-paced environment.Key Responsibilities:Provide administrative support to Performance Managers to enable them to meet...


  • Chertsey, Surrey, United Kingdom Halo Architects Ltd Full time

    Residential Design DrafterHalo Architects Ltd is seeking a skilled Design Drafter to join our team. The successful candidate will assist in the preparation of high-quality drawings for residential projects.Estimated Salary: £38,500 - £48,500 per annumExperience working with UK Building RegulationsExcellent AutoCAD skillsKey responsibilities...


  • Chertsey, United Kingdom CV-Library Full time

    First Line Technical Support Engineer Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and...

  • Project Coordinator

    6 months ago


    Chertsey, United Kingdom Sureserve Group Full time

    **Project Coordinator - £26-27.5K - Weybridge - Hybrid** Everwarm employs over 525 people, delivering high-quality, multi-measure projects all across the UK. We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be a unique...


  • Chertsey, United Kingdom Krome Technologies Ltd Full time

    **Third Line IT Support Engineer / Technical Consultant** **Location**: Chertsey, Surrey **Contract**: Full time, Permanent **Salary**: £40,000 - £50,000+ Basic (depending on experience) + Discretionary Bonus **The Company**: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions...


  • Chertsey, Surrey, United Kingdom Halo Architects Ltd Full time

    We are a friendly, design-driven architectural practice specializing in bespoke residential projects.The successful candidate will work alongside our team to prepare high-quality drawings for the planning and technical design stages of residential projects.Excellent skills in AutoCADDegree in Architecture or Architectural Technology (or equivalent)At least 2...


  • Chertsey, United Kingdom Krome Technologies Ltd Full time

    **First Line Technical Support Engineer (Shift Patterns)** Location: Chertsey, Surrey Contact Type: Permanent Hours: Full time **Salary**: £21,000 - £26,000 Basic (depending on experience) + £3k Shift Allowance Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all...

  • Technical Specialist

    6 months ago


    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...


  • Chertsey, Surrey, United Kingdom Univar Full time

    Job Title: Product Management CoordinatorAbout Us: Univar Solutions is a leading global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives. Our team of over 10,000 employees supports our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet.About You:...

  • Project Coordinator

    6 months ago


    Chertsey, United Kingdom Merlin Magic Making Full time

    What you'll bring to the team: Join our dynamic team as a Project Coordinator and support the Senior Project Manager and Project Managers in delivering exciting projects across the UK. You'll be essential in both the South and North, ensuring smooth operations and best practices. Be the backbone of our Theming Delivery team and make a significant impact on...


  • Chertsey, Surrey, United Kingdom Facilities by ADF Full time

    Exciting Opportunity for Fleet Coordinator at Facilities by ADFWe are seeking a skilled Fleet Coordinator to join our team at Facilities by ADF, a thriving London-listed company. As a key member of our fleet management team, you will play a crucial role in ensuring the smooth operation of our vehicle fleet.About Us:Facilities by ADF is the UK's largest...


  • Chertsey, United Kingdom CV-Library Full time

    Second Line Technical Support Engineer (Shift Patterns) Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry...


  • Chertsey, Surrey, United Kingdom Home Instead Full time

    Join us at Home Instead as a Community Care Coordinator, and you'll have the opportunity to make a real difference in the lives of our clients. With a focus on delivering person-centred care, you'll work closely with our teams to ensure that every client receives the support they need to live independently.As a Community Care Coordinator, you'll be...

  • Technical Specialist

    6 months ago


    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...


  • Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    Unlock a dynamic career in administration at Thorpe Park ResortWe are currently seeking an experienced Administrator to join our Technical Services department on a fixed term basis. This is a key role within our busy team, focusing on supporting finance and compliance processes and systems.About the Job:The ideal candidate will have previous administrative...


  • Chertsey, United Kingdom Merlin Entertainments - Corporate Full time

    Roles & Responsibilities: **Applications close: Tuesday 5th March 12:00** We are seeking a dynamic **Engineering Academy Coordinator** to join our team and play a pivotal role in the success of our Engineering Academy programs. This is a permanent position, working on a hybrid basis based at our Technical Hub in Thorpe Park. Some travel to our sites and...

  • Artistics Coordinator

    3 weeks ago


    Chertsey, Surrey, United Kingdom Core Staffing Solutions Full time

    Job Title: Artistics CoordinatorAbout Us: At Core Staffing Solutions, we strive to provide exceptional staffing services to various industries. As a reputable recruitment agency, our mission is to connect talented individuals with the best job opportunities available.Job Description: We are seeking an experienced Artistics Coordinator to join our team. The...

  • Sales Coordinator

    6 months ago


    Chertsey, United Kingdom Faith Recruitment Full time

    Are you an outgoing individual with a passion for working with people and building great relationships? Our client based in Chertsey are currently seeking a Sales Support Administrator to join their thriving business on a permanent basis. The purpose of this role is to provide top notch support to the Directors and sales team to push forward the success of...

  • Rota Care Coordinator

    6 months ago


    Chertsey, United Kingdom CHD Living Full time

    **Rota Care Coordinator** **FULL TIME** **£27,000 per annum** **40 Hours Per Week (9am - 5pm) with On-Call responsibilities outside of these hours.** **LOCATION - Chertsey or Godalming. You will be based at the office clostest to your location, however you will be required to travel to both offices.** Rota Care Coordinators do exactly what it says on...


  • Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    As a Clinical and Office Administrator, you will be responsible for providing administrative support to the Haematology Clinical Team at Ashford & St. Peter's Hospitals NHS Foundation Trust. This is an exciting opportunity to work in a dynamic healthcare environment, supporting the delivery of high-quality patient care. The ideal candidate will have...