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Third Line IT Support Engineer

7 months ago

Chertsey, United Kingdom Krome Technologies Ltd Full time

**Third Line IT Support Engineer / Technical Consultant**
**Location**: Chertsey, Surrey
**Contract**: Full time, Permanent
**Salary**: £40,000 - £50,000+ Basic (depending on experience) + Discretionary Bonus

**The Company**:
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high-street names to growing SME's. Our core focus is assisting them with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, integrity and with proven success, we work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs.

Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.

**The Role**:
Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team.

It will also be your function to assist the junior team with mentoring on both technical and process matters.

This is a hybrid role, 3 days per week based at Krome's HQ in Chertsey (Surrey), 2 days flexible working (depending on client needs).

However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other client locations is required.

**Essential requirements**:
Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
Strong knowledge of Microsoft SQL server database administration, including clustering and server/database maintenance, best practices etc.
Experience as a client-facing SME proposing technical solutions
Solid experience with and the ability to deploy & configure at least some of the following: Microsoft Product Set (Windows Server, Active Directory, Exchange 2013-2019, M365 etc)
TCP/IP networking and troubleshooting
Virtualisation (VMWare or Hyper-V), SANs and other related technologies
Backup Product Sets such as Veeam and Asigra
Firewall technologies such as Palo Alto
Leading migration projects
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Any IT qualifications will be an advantage but not essential
This role will be based at our HQ in Chertsey (Surrey) so living in close proximity to the office will be a distinct advantage
Valid UK driving licence is essential

The role is 9.00am - 5.00pm Monday to Friday

The Package: £40,000 - £50,000+ Basic (depending on experience) + Discretionary Bonus

**Benefits**:
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years' service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am - 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Quarterly Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events

**Inclusion & Diversity**

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

You may have experience in the following: 3rd Line Engineer, Third Line Support Engineer, Senior Support Engineer, Systems Engineer, Technical Support Specialist, Senior IT Engineer, Infrastructure Engineer, Network Engineer, IT Operations, Technical Consultant, etc.

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