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2nd Line Support Engineer

4 months ago

Chertsey, United Kingdom Proactive Appointments Full time

**2nd Line Support Engineer**

Our client, based in Chertsey have an exciting opportunity to join their permanent 2nd Line Support team. This role will play an integral role in providing a high quality customer experience which will drive the business forward. The role will work 9am-5pmMonday-Friday, utilising support from a 24/7 team, so whilst there is no official on call rota, occasional out of hours might be required. You will have a background in the following technologies as well as an eagerness to learn and gain professional qualificationsin these areas: Windows Server OS stack, Virtualisation practices including VDI in Citrix XenDesktop, XenApp and Microsoft RDS. A key understanding of networking would also be advantageous.

This role is field-based, so availability to work in Chertsey but also to travel to London is required.

**Role requirements and skills**:

- At least two years of experience in a similar role
- Experience of some or all of the following;
- Microsoft Windows Desktop / Server Operating Systems, MS Office Suite 2013/2016, Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Office 365, VMWare, vSphere, Hyper-V, SAN, Zerto, Citrix, SQL Server,Aruba/Airohive Wireless, PRTG network monitoring
- Virtualisation practices from a build, install, configure level through to standard support
- A good grasp of TCP/IP networking
- The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and racks
- Great communication skills (in person and via telephone), excellent written and spoken English is essential
- Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
- Strong academic background - a Bachelor’s degree or related IT qualifications would be highly desirable but not essential
- This role will be based in our Chertsey office (with occasional travel to client sites), so a local postcode would be ideal
- Full UK Driving License is essential for the role

**2nd Line Support Engineer**

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