First Line Technical Support Engineer

5 days ago

Chertsey, United Kingdom CV-Library Full time

First Line Technical Support Engineer

Location: Chertsey, Surrey
Job Type: Full time
Contract Type: Permanent
Salary: £21,000 - £30,000 Basic (depending on experience)

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?

The Company:

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

The Role:

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.
Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required.

Essential requirements:

• 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
• Some experience using a Ticketing system / working to SLA’s will be advantageous
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• Valid UK driving licence is essential

Shift Work will vary between 8.00am – 8.00pm Monday to Friday with one hour for lunch.
The shift pattern varies between 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm.
You may be occasionally asked to cover weekend shifts as and when needed.

This is an office-based role at Krome’s HQ in Chertsey (Surrey).

However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required.

The Package:

• £21,000 - £30,000 Basic (depending on experience)

Benefits:

• 4% Employer Pension Contribution
• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
• Employee Assistance Programme
• Private Medical Insurance (applicable after 5 years’ service)
• Learning and Development Programme, aimed to support Career Progression
• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
• Long Service Recognition Awards for 5, 10, 15 years+
• Complimentary Breakfast Available (8am – 9am Mon to Fri)
• Complimentary Tea/Coffee and Fresh Fruit Available All-day
• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
• Discounted Corporate Gym Membership
• Cycle to Work Scheme
• Shower Facilities
• Free Private Car Park
• Staff Break Out Room with Pool Table
• Modern, Open Plan, Office Environment
• Quarterly Company-Funded Social Events
• Company-Funded (Voluntary) Participation in our Charity Events
• Electric Vehicle Charging Points are available at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, etc.

REF-(Apply online only)

  • First Line Technical Support Engineer

    6 months ago

    Chertsey, United Kingdom Krome Technologies Ltd Full time

    **First Line Technical Support Engineer (Shift Patterns)** Location: Chertsey, Surrey Contact Type: Permanent Hours: Full time **Salary**: £21,000 - £26,000 Basic (depending on experience) + £3k Shift Allowance Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all...

  • Third Line IT Support Engineer

    6 months ago

    Chertsey, United Kingdom Krome Technologies Ltd Full time

    **Third Line IT Support Engineer / Technical Consultant** **Location**: Chertsey, Surrey **Contract**: Full time, Permanent **Salary**: £40,000 - £50,000+ Basic (depending on experience) + Discretionary Bonus **The Company**: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions...

  • Technical Support Specialist

    6 days ago

    Chertsey, Surrey, United Kingdom Hanwha Vision Europe Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Hanwha Vision Europe Ltd in Chertsey, Surrey, UK. This role will involve installation, configuration, and maintenance of desktops, laptops, and other equipment, ensuring efficient, secure, and reliable operation.The ideal candidate will have...

  • Technical Support Specialist

    6 days ago

    Chertsey, Surrey, United Kingdom Ashdown Group Full time £32,000

    Job OverviewWe are seeking a highly skilled and personable Field Services Engineer to cover the Kent area for our global business. This is an excellent opportunity for a talented individual with previous experience supporting MFPs/Printers.About the RoleWe require a Technical Support Specialist to provide post-sales/implementation technical support services...

  • Desktop Infrastructure Engineer

    6 days ago

    Chertsey, Surrey, United Kingdom Hanwha Vision Europe Full time

    Job Description: Desktop Infrastructure EngineerHanwha Vision Europe Ltd in Chertsey, Surrey, UK is seeking an experienced Desktop Infrastructure Engineer to maintain the efficient, secure, and reliable running of our company's desktop and technical infrastructure. The successful candidate will be responsible for installation, configuration, and maintenance...

  • Security Support Engineer

    1 month ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely...

  • Security Support Engineer

    1 month ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Security Support Engineer

    1 month ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Security Support Engineer

    1 month ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and...

  • Security Support Engineer

    1 month ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Engineering Academy Coordinator

    6 months ago

    Chertsey, United Kingdom Merlin Entertainments - Corporate Full time

    Roles & Responsibilities: **Applications close: Tuesday 5th March 12:00** We are seeking a dynamic **Engineering Academy Coordinator** to join our team and play a pivotal role in the success of our Engineering Academy programs. This is a permanent position, working on a hybrid basis based at our Technical Hub in Thorpe Park. Some travel to our sites and...

  • Area Technical Lead

    3 days ago

    Chertsey, United Kingdom Thorpe Park Full time

    Area Technical LeadIn this pivotal role, you'll lead the engineering teams at Thorpe Park Resort, overseeing planning and preparation of activities throughout the operational season and winter maintenance period.Your expertise will drive technical services operations, ensure compliance with external and internal requirements, and support engineering managers...

  • Technical Specialist

    6 months ago

    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...

  • Technical Specialist

    7 months ago

    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...

  • Security Support Engineer

    1 month ago

    Chertsey, Surrey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely...

  • Security Support Engineer

    3 weeks ago

    Chertsey, UK, Surrey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Technical Field Service Specialist

    16 hours ago

    Chertsey, Surrey, United Kingdom Ashdown Group Full time

    Job Description:We are seeking a highly skilled Multifunctional Device Engineer to join our team in the Kent area. As a successful Field Services Engineer, you will be responsible for delivering exceptional post-sales/implementation technical support services to customers.The ideal candidate will have previous experience supporting MFPs/Printers, taking...

  • Technical Support Coordinator

    7 months ago

    Chertsey, United Kingdom f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Primary Responsibilities - Answer inbound customer phone calls - Provide assistance enabling Web Support Portal accounts...

  • Technical Author

    2 weeks ago

    Chertsey, United Kingdom Thorpe Park Full time

    Technical Author - Chertsey, Surrey Job Type: Full Time - Seasonal Location: Thorpe Park Resort, KT16 8PNHours: Fixed-Term, Full TimeSalary: £30k-35kAbout the Role:Thorpe Park Resort is on the lookout for a Technical Author to support our Engineering department in the development of our training literature for our ride engineers. You will work as part...

  • Technical Author

    4 days ago

    Chertsey, United Kingdom Thorpe Park Full time

    Technical Author - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)DetailsLocation: Thorpe Park Resort, KT16 8PNHours: Fixed-Term, Full TimeSalary: £30k-35kAbout the Role:Thorpe Park Resort is on the lookout for a Technical Author to support our Engineering department in the development of our training literature for our ride engineers....