First Line Technical Support Engineer

5 months ago

Chertsey, United Kingdom Krome Technologies Ltd Full time

**First Line Technical Support Engineer (Shift Patterns)**
Location: Chertsey, Surrey
Contact Type: Permanent
Hours: Full time

**Salary**: £21,000 - £26,000 Basic (depending on experience) + £3k Shift Allowance

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

**The Role**

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team.

Joining this technically strong, fun, and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our HQ in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required.

The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am.

**Essential requirements**:
1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA's will be advantageous.
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break.

You may be occasionally asked to cover weekend shifts as and when needed.

**The Package**:
£21,000 - £26,000 Basic (depending on experience) + £3k Shift Allowance

**Benefits**:
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years' service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am - 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Quarterly Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events

**Inclusion & Diversity**

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online.

You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst.

REF-208 254

  • First Line Technical Support Engineer

    3 weeks ago

    Chertsey, United Kingdom CV-Library Full time

    First Line Technical Support Engineer Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and...

  • Third Line IT Support Engineer

    5 months ago

    Chertsey, United Kingdom Krome Technologies Ltd Full time

    **Third Line IT Support Engineer / Technical Consultant** **Location**: Chertsey, Surrey **Contract**: Full time, Permanent **Salary**: £40,000 - £50,000+ Basic (depending on experience) + Discretionary Bonus **The Company**: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions...

  • Second Line Technical Support Engineer

    3 weeks ago

    Chertsey, United Kingdom CV-Library Full time

    Second Line Technical Support Engineer (Shift Patterns) Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry...

  • Technical Support Specialist

    3 weeks ago

    Chertsey, Surrey, United Kingdom Krome Technologies Ltd Full time

    Job DescriptionWe are seeking an experienced Second Line Technical Support Engineer to join our team at Krome Technologies Ltd. As a key member of our support team, you will be responsible for providing advanced technical support to our clients.Key Responsibilities:Providing technical support to clients via phone, email, and remote desktopResolving complex...

  • IT Support Engineer

    2 weeks ago

    Chertsey, Surrey, United Kingdom Krome Technologies Ltd Full time

    Job Title: Second Line Technical Support EngineerAbout the Role:We are seeking an experienced Second Line Support Engineer to join our technical team at Krome Technologies Ltd. The successful candidate will have a proven track record working within a similar role and knowledge of the Windows Server OS stack, common Virtualisation practices including VDI in...

  • Technical Sales Engineer

    2 weeks ago

    Chertsey, Surrey, United Kingdom Samsung Electronics Perú Full time

    Job SummaryWe are seeking a highly skilled Technical Sales Engineer to join our team at Samsung Electronics Perú. As a Technical Sales Engineer, you will be responsible for providing technical design and quotation support to our customers, ensuring accurate and timely delivery of our products.Key ResponsibilitiesDevelop and maintain market-leading design...

  • Security Support Engineer

    4 days ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely...

  • Security Support Engineer

    6 days ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Security Support Engineer

    4 days ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and...

  • Security Support Engineer

    5 days ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Security Support Engineer

    7 days ago

    Chertsey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-sitePURPOSE OF THE JOB:To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner....

  • Teaching Assistant

    2 weeks ago

    Chertsey, Surrey, United Kingdom Outcomes First Group Full time

    School Experience for a Rewarding CareerLooking for a role that combines education and personal support?We have a fantastic opportunity for you to join our team at Upton Grange School, part of Options Autism, as a Teaching Assistant. Our school caters to pupils with Autism and other learning difficulties, providing a supportive environment for their growth...

  • Engineering Academy Coordinator

    5 months ago

    Chertsey, United Kingdom Merlin Entertainments - Corporate Full time

    Roles & Responsibilities: **Applications close: Tuesday 5th March 12:00** We are seeking a dynamic **Engineering Academy Coordinator** to join our team and play a pivotal role in the success of our Engineering Academy programs. This is a permanent position, working on a hybrid basis based at our Technical Hub in Thorpe Park. Some travel to our sites and...

  • Technical Specialist

    5 months ago

    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...

  • Technical Specialist

    5 months ago

    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...

  • Security Support Engineer

    5 days ago

    Chertsey, Surrey, United Kingdom Methods Full time

    IT Support Engineer / 1st Line Support – Endpoint – Korean Speaking – On-site PURPOSE OF THE JOB: To be responsible for providing technical support for Endpoint Security Software and System to employees and clients. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely...

  • Technical Support Coordinator

    5 months ago

    Chertsey, United Kingdom f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Primary Responsibilities - Answer inbound customer phone calls - Provide assistance enabling Web Support Portal accounts...

  • Technical Specialist

    5 months ago

    Chertsey, United Kingdom Lanes Group Plc Full time

    **Technical Specialist - Nights** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a...

  • Electrical Engineering Supervisor

    4 weeks ago

    Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    Electrical Engineering Supervisor Job DescriptionAbout the Role:The Electrical Engineering Supervisor is a key position within our Technical Services team at Thorpe Park Resort. As a supervisor, you will be responsible for overseeing the electrical engineering activities across the resort, ensuring the safe and efficient operation of our attractions and...

  • Electrical Engineering Supervisor

    4 weeks ago

    Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    Electrical Engineering Supervisor Job DescriptionAbout the Role:The Electrical Engineering Supervisor is a key position within our Technical Services team at Thorpe Park Resort. As a supervisor, you will be responsible for overseeing the electrical engineering activities across the resort, ensuring the safe and efficient operation of our attractions and...