Project Coordinator

7 months ago

Chertsey, United Kingdom Sureserve Group Full time

**Project Coordinator - £26-27.5K - Weybridge - Hybrid**

Everwarm employs over 525 people, delivering high-quality, multi-measure projects all across the UK.

We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be a unique and outstanding asset and energy services organisation, where we lead our market and innovate in our sectors.

**Overview of role**:
To support the successful delivery of multiple projects. Providing project and administrative support with a customer/client focus across multiple site contracts.

**Key Responsibilities**:
Have a clear understanding of the day-to-day project tasks assigned to ensure the smooth running of the project from an administration perspective.

Undertake delegated work as directed by Senior management.

Supporting the 360-scheme process, including aiding the project to be in line with legislative and key process changes.

Be part of and support the central point of communication for queries on multiple projects. Liaise with the Project Manager and Project team and all Site Staff (including Sub-Contractors) where appropriate.

Support planning and processes to ensure project KPI’s are met.

Following up and ensure resolution of customer complaints.

Dealing with correspondence, complaints, and queries

Providing date to aid the preparation of weekly/monthly reports.

Liaising with staff, suppliers, and clients

Adhering to procedures/office administrative systems

Processing, updating, and issuing programmed works and uploading to relevant in-house and external databases.

Supporting the Project Manager to create and produce project progress reports for Senior Management and clients.

Focusing on customer engagement and service and ensuring the successful delivery of the project, assessed via customer feedback.

Liaising with field-based teams daily to ensure job allocation and completion.

Responding, logging, and tracking of customer complaints and reaching successful outcome.

Notification of signs offs on client database and provide completion packs.

Monitoring and closing off all aspects of completions.

Reviewing and issuing survey programmes including updating survey status and survey uploads

Answering and directing customer calls

Ordering ad hoc materials as project needs

**Qualifications**

No formal qualifications are required for this role, just strong administrative and project coordinating skills.

**Skills, Knowledge, and Experience.**

You will have excellent communication skills with a proven ability to influence others and able to convey technically challenging information through a variety of media including presentations, written reports, diagrams, and graphics.

You will have a proven ability to solve technical and non-technical problems with skills in resolving conflict and managing risk.

You will demonstrate a high level of commitment and flexibility and be eager to accept responsibility.

You will act with integrity and professionalism, gaining the trust of Clients and colleagues.

You will have the ability to priorities work to deliver successful outcomes

A willingness to work flexibly to deliver projects to time and budget is essential.

**Additional Requirements**:
Disclosure Check/DBS

Full UK Driving Licence (D)

**What We Offer**

Competitive Salary

Employer contributed pension scheme

Employee Assistance Programme with 24 hours telephone and online access and 6 counselling sessions.

32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure)

Generous sick pay

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Enhanced Maternity and Paternity Leave as part of our family-friendly benefits.

A Flexible Benefits Scheme (including buy and sell holidays, bike to work scheme, and Healthshield care plan).

Access to working group representatives including our ERC, Gender & Equality, and Ethnicity & Diversity for your voice to be heard and help us keep that personal touch.

**Our Commitment**

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Successful applicants will be required to provide evidence of their eligibility to work in the UK, & DBS checks will be conducted prior to employment.

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