Professional Services Coordinator

4 months ago

Chertsey, United Kingdom F5 Full time

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

Our PS Coordination team work as part of our highly regarded EMEA Consulting Group. In this role, you will support F5 Professional Services (PS) Sales and Consulting efforts and collaborate with customers and various groups within F5 including: Order Administration, PS Sales, Consulting Management, Consultants and Project Managers.

You will coordinate the resource assignment, delivery and revenue recognition of PS offerings.

Location:

Chertsey/UK – Hybrid Paris/France – Hybrid

Primary Responsibilities

Coordinating with F5 customers and internal teams regarding scheduling PS services and consulting projects across European countries. Tracking, processing and forecasting revenue for PS services and Consulting engagements. Collaborating with PS Sales and Accounting to resolve questions about finance queries. Ensuring Consulting Engagements and Installations are delivered to closure in Oracle and Professional Services Automation Tool (PSA). Sending follow-up Customer Satisfaction Surveys to customers once work is complete Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and these are subject to change.

Knowledge, Skills and Abilities

Excellent communications skills (writing, verbal communications, …). Ability to multi-task in fast paced, demanding environment. Aptitude for composing and analysing financial data (a knack for numbers). Patience and ability to explain processes/procedures in a manner understandable to customers and newer employees. Understanding of MS Word, Excel, Powerpoint. SF.com experience and familiarity with Oracle preferred. Basic understanding of project management methodologies.

Experience

Prior working experience in an IT Professional Services or Consulting organization is a plus. Experience in a role in a fast paced sales/customer focused environment required.

Qualifications

BA/BS Degree is a plus but not mandatory.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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