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Customer Relationship Executive

5 months ago

Glasgow, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, and resolving any issues or concerns
- Utilize phone etiquette skills to ensure positive customer interactions
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our products or services
- Upsell additional products or services to enhance the customer experience

**Skills**:

- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Strong attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Strong problem-solving skills
- Ability to work well independently as well as part of a team

**Job Types**: Full-time, Permanent

Pay: From £23,242.65 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/05/2024