Customer Services Executive

5 months ago

Glasgow, United Kingdom Edrington Full time

**Requisition Id**:2028**Location**:Glasgow, Scotland, GB, G15 6RWAbout Edrington
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin and Wyoming Whiskey.

Remuneration and Package
- Salary £29,000 - £36,000 per annum
- 37 days holiday + 4 Giving More Days
- Attractive pension
- Share reward scheme
- Flexible working
- Global wellbeing programme
- Product Allowance

Position Summary
Due to an internal secondment, we have an exciting opportunity as Customer Service Executive to support the Americas, European and Middle East regions within Global Travel Retail on a 12 months fixed term contract. The Customer Service Executive’s role is responsible for ensuring all aspects of customer orders are processed in a timely and accurate manner. Through the job holder’s organisational and relationship building skills they will deliver excellent customer service and engage effectively with both internal stakeholders and customers to ensure delivery of our mission - “excellent execution to the point of purchase”.
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**Job Description**:

Key Responsibilities:

- Ensuring all aspects of customer orders are processed in a timely manner
- Liaising closely with customers, logistics providers and internal stakeholders to deliver exceptional customer service
- Developing excellent relationships with key customer contacts and monitoring KPI’s daily
- Highlighting any issues proactively whilst considering our guiding principle - customers are at the heart of all we do

Skills and Experience

Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

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