Customer Service Executive

7 months ago

Glasgow, United Kingdom Service Graphics Full time

**Role Purpose**:
Service Graphics are looking for a full time Customer Service Executive to join our Customer Service team. This role is office based from our Glasgow branch. The purpose of the role is to support the day to day running of assigned Customer Accounts for the branch.

**Main Accountabilities**:

- Manage and proactively monitor the status of ongoing business from assigned customer accounts
- Work directly with the client, providing assistance with ongoing projects and offering solutions and ideas when needed
- Making recommendations for improvements, cost savings and innovation
- Liaising directly with the Sales team, providing additional support with customers and briefs
- Raise production job tickets through the site MIS system
- Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders
- Take ownership of any customer queries or complaints and proactively follow through to resolution
- Monitor project costs and ensure all relevant charges are maintained, ready for invoicing
- To deliver work on time and to a high standard as agreed.
- To understand and adhere to the Company work processes, procedures, and policies
- Develop, maintain, and update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
- Flexible approach to work to meet deadlines
- Ability to work calmly and effectively when under pressure of tight deadlines
- Deliver ad-hoc duties as reasonably required by the manager
- Highlight any Health and Safety issues to the site lead and management teams as required

**Essential Competencies and Behaviours**
- Effective and appropriate communication style
- Always demonstrate an approachable and helpful manner
- Diplomacy, integrity, and professionalism when dealing with the public, customers and colleagues
- Works well within a team
- Ability to multitask
- Ability to plan and organise workload
- The confidence and ability to work on own initiative
- Ability to listen, understand, make suggestions, and interpret requirements of customers and colleagues
- Excellent organisation skills, a methodical working style and high attention to detail
- Proactive and self-motivated whilst being able to work multiple deadlines for various clients, whilst working under pressure

**General Skills**
- Be competent and confident in Microsoft programmes
- Comfortable with using shared folders to transport files.
- Maintain high standards of housekeeping

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

We’re proud to be an Equal Opportunity employer. Service Graphics are committed to ensuring staff are treated fairly and feel they belong, by creating a kind and inclusive environment. We’re big on equity of opportunity, removing all barriers such as discrimination.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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