Customer Support Executive

5 months ago

Glasgow, United Kingdom Coffee Service Group Full time

**About us**:
Being one of the largest coffee roasters in the world, there's no surprise that Tchibo Coffee is the coffee provider for all businesses.
Whether it's a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers.
Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.

We believe we are Stronger Together. To work with us is to join our European Family Business and help us continue to achieve in all we do. Sounds good? Read on

**Position**:Customer Support Executive
**Location**:Glasgow
**Job type**:Full-Time,6 Month Fixed Term contract
**Hours**:39.5 hours per week, Monday - Friday
**Salary**:£22,390 per annum plus on-target earnings (around £400 per month)

**Benefits**:A**nnual holiday starting at 28 days plus 4 bank holidays, contributory pension scheme, medical cash back and more

**About the role**:

- Ensure all customer details are recorded and updated on our database.
- Communicate to the necessary departments where appropriate requests for: Machine uplift requests, Account Closures, Database amendments, PA requests, credit control account checks, IT system issues, Marketing for promotional, information and any other business-related reasons.
- Manage non buying customers through understanding reasons for not buying and take appropriate action through the following: contacting the appropriate face to face sales and advising a visit is required, re-negotiating the product prices and increasing the customer product range.
- Understand and maintain levels of customer sales performance in line with company guidelines on percentage buying, contract re-negotiations and ordering patterns.
- Ensure that customers are aware of the Tchibo range of products and equipment and are updated in a frequent and organised manner.
- Handle incoming calls with the Tchibo standard / call structure and liaise with necessary personnel to ensure excellent customer satisfaction.
- Pro-actively approach customers to buy full product range to ensure targets achieved.

**About you**:

- Customer Services and Telesales experience.
- Understanding of the UK hotel, catering and commercial marketplace.
- Knowledge of UK coffee / juice including competitor knowledge products, equipment, sales policy, pricing and target markets.
- Competent in all Microsoft Office packages specifically outlook, excel, word and Power Point.
- Good working knowledge (as per company benchmarks) of company core products, Coffees, Teas and Juices.

**Application**:
If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and we'll be in touch as soon as we can.

**Equal Opportunities**:
Tchibo Coffee International and Matthew Algie are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

You may have experience of the following: Telesales Executive, New Business Development, Telemarketing Executive, Sales, Call Centre, Inside Sales Executive, Business Development Executive, Telephone Sales, Lead Generator Customer Service Executive, Contact Centre, Customer Service Administrator, Customer Service, Call Centre, Customer Service Advisor, etc.

  • Customer Service Executive

    1 month ago

    glasgow, United Kingdom Lorien Full time

    Customer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and retention of high value...

  • Customer Service Executive

    4 weeks ago

    Glasgow, United Kingdom Lorien Full time

    Job DescriptionCustomer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and...

  • Customer Services Executive

    5 months ago

    Glasgow, United Kingdom Edrington Full time

    **Requisition Id**:2028**Location**:Glasgow, Scotland, GB, G15 6RWAbout Edrington Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is...

  • Customer Service Executive

    1 month ago

    Glasgow, United Kingdom Lorien Full time

    Customer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and retention of high value...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Lorien Full time

    Job Description Customer Service Executive Glasgow - 2 days onsite Until end of March 2025 Inside IR35 The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging. As a Customer Servicing Executive, you will support the...

  • Customer Service Executive

    4 weeks ago

    glasgow, United Kingdom Lorien Full time

    Customer Service Executive Glasgow - 2 days onsite Until end of March 2025 Inside IR35 The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging. As a Customer Servicing Executive, you will support the attraction and retention of...

  • Customer Support Executive

    5 months ago

    Glasgow, United Kingdom Uniting People Full time

    **Business Customer Support Specialist** **Glasgow City Centre** **Full Time/Permanent** Are you looking to join market leading organisation? Do you want to work in an office environment where you manage your own workload? Are you looking to work for a company who offers genuine progression opportunities? If so, APPLY NOW! **Salary**:£23,000 **Hours**:...

  • Customer Service Executive

    7 months ago

    Glasgow, United Kingdom Dawsongroup plc Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? **Customer Service Executive** Working as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic **Customer Service Executive **based at our** Glasgow...

  • Adjusting Executive

    2 weeks ago

    Glasgow, United Kingdom Exchange Street Executive Search Full time

    A Global Loss Adjusting Organisation are seeking an experienced/talented Claims Handler (Adjusting Executive) to join their highly successful Domestic Major Loss team in Glasgow.The Adjusting Executive role is a technical role, supporting Loss Adjusters with their work throughout the handling of these claims. The role involves providing first class customer...

  • Customer Service Executive

    6 months ago

    Glasgow, United Kingdom Dawsongroup Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? **Customer Service Executive** Working as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic **Customer Service Executive **based at our** Glasgow...

  • Customer Service Executive

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    We're seeking a skilled Customer Service Executive to deliver exceptional customer experiences in our Glasgow BMW MINI branch. As a Product Genius, you'll be our in-branch expert, dedicated to learning about our products and developing your communication skills to help customers make informed decisions.About the roleAs a key member of our team, you'll work...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Arnold Clark. Full time

    Were currently looking for Customer Service Executives to create an outstanding customer experience at our Renault in Bishopbriggs and help customers get excited about our products.Why choose us? 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim...

  • Adjusting Executive

    4 weeks ago

    Glasgow, United Kingdom Exchange Street Executive Search Full time

    A Global Loss Adjusting Organisation are seeking an experienced/talented Claims Handler (Adjusting Executive) to join their highly successful Domestic Major Loss team in Glasgow. The Adjusting Executive role is a technical role, supporting Loss Adjusters with their work throughout the handling of these claims. The role involves providing first class...

  • Customer Service Executive

    2 months ago

    Glasgow, United Kingdom Arnold Clark. Full time

    Were currently looking for Customer Service Executives to create an outstanding customer experience at our Renault in Bishopbriggs and help customers get excited about our products.Why choose us? 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim money...

  • Customer Service Executive

    6 months ago

    Glasgow, United Kingdom Communications and Solutions Partners Group Full time

    We are looking for a proactive and customer-centric individual to join our team as a Customer Service Executive. In this role, you will be the primary point of contact for our clients, responsible for understanding their needs, driving sales, and ensuring a seamless customer experience **Responsibilities**: - Provide exceptional customer service to clients...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience at our Renault branch in Bishopbriggs and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Glasgow Alexandra Parade Hyundai branch and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Arnold Clark. Full time

    We're currently looking for a Customer Service Executive to join our BMW team and create an outstanding customer experience in our Glasgow BMW MINI branch and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience at our Glasgow Vanstore and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money...

  • Customer Service Executive

    5 months ago

    Glasgow, United Kingdom Global Line Limited Full time

    Are you a dynamic and results-driven individual with a passion for sales and customer satisfaction? We are currently seeking a talented Customer Sales Executive to join our growing team! **Responsibilities**: - Provide exceptional customer service to clients in person - Assist customers with inquiries, concerns, and requests - Handle and resolve customer...