Customer Service Executive

4 weeks ago


Glasgow, United Kingdom Lorien Full time

Job DescriptionCustomer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transactional banking products and digital services.Key Responsibilities:Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes.Supporting bulk of support calls for new devicesTechnical supportPhone email chatbot supportUnderstanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.)Knowledge of our Corporate Client’s digital needs and understanding the importance of a digital first culture within the team.Ability to achieve KPIs aligned to delivering a customer experience second to none.Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.Skills:Customer Service skills essentialService Desk/Help Desk AnalystBanking backgroundStrong communication skillsSolid customer service experiencePlease apply



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