Customer Service Executive

6 months ago


Glasgow, United Kingdom ACIA CONSULTING LTD Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Provide excellent customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Answer incoming calls and assist customers with their inquiries, providing accurate information and guidance.
- Enter customer data and update customer accounts accurately in the company database.
- Communicate effectively with customers through various channels
- Identify opportunities for upselling or cross-selling products or services to enhance the customer experience.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Handle customer complaints or escalations with empathy and patience, ensuring a satisfactory resolution.
- Collaborate with other team members to ensure consistent delivery of high-quality customer service.

**Skills**:

- Excellent phone etiquette and strong communication skills, both verbal and written.
- Proficient in data entry and navigating computer systems efficiently.
- Ability to actively listen to customers' needs and provide appropriate solutions.
- Strong problem-solving skills to analyze situations and find effective resolutions.
- Multilingual abilities are a plus, as it allows for better communication with diverse customers.

**Job Types**: Full-time, Permanent

**Salary**: From £23,405.51 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person



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