Customer Service Executive

4 months ago


Glasgow, United Kingdom Switch Advisor Ltd Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively in English, both written and verbal
- Handle customer complaints or escalations with empathy and patience

**Requirements**:

- Previous experience in customer service or a related field preferred
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and the ability to analyze information quickly
- Proficient in data entry and navigating computer systems

**Job Types**: Full-time, Permanent

**Salary**: From £23,420.84 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person



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