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Customer Relationship Specialist

2 months ago

North East Glasgow, United Kingdom Golf Traveller Full time £25,000 - £30,000
About Golf Traveller

Golf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our company has a long history in golf travel, hospitality, and events, and we are seeking to change the way golf travel is presented and consumed.

Job Summary

We are looking for a highly organised, enthusiastic, and outgoing Customer Relationship Specialist to join our Customer Experience team. As a key member of our team, you will be responsible for managing customer relationships, providing best-in-class customer service, and working closely with our Sales and Product teams to deliver exceptional customer experiences.

Key Responsibilities
  • Manage customer relationships and communications at point of sale, guiding our travellers through to their date of travel and improving their journey at each point along the way.
  • Work closely with our Fulfilment team to oversee supplier interactions and administration of each trip.
  • Provide information and guidance for customers in advance of travel, taking advantage of upsell opportunities and creating deeper affinity between customer and our brand.
  • Use customer interaction to improve our CRM and provide insights to inform business decisions.
Requirements
  • Experience in customer service within a commercial environment, ideally in the travel, hospitality, or membership sectors.
  • An interest in golf is a significant asset.
  • Positive and creative approach, great communication skills, both in person and digitally.
  • Desire to learn, develop, and make a genuine contribution to a business in a high growth phase.
What We Offer
  • Full-time, 40 hours per week.
  • Workplace pension scheme (after three months).
  • 25 days paid holiday per annum.
  • Reports to: Customer Experience Manager.
  • Eligibility for company-wide bonus and incentive schemes.