Customer Experience Specialist
3 weeks ago
We are seeking a highly skilled and experienced individual to join our Customer Solution Centre as a Customer Experience Specialist. In this role, you will be responsible for handling complex customer complaints and issues, providing timely and effective resolutions, and driving continuous improvement in our customer experience.
Key Responsibilities- Manage and resolve complex customer complaints and issues through multiple channels, including phone, email, and social media.
- Act as a subject matter expert in customer experience, providing guidance and support to colleagues and stakeholders.
- Collaborate with internal teams to identify and implement process improvements, ensuring seamless customer journeys.
- Analyze customer feedback and data to identify trends and areas for improvement, making recommendations to senior leadership.
- Develop and maintain relationships with internal stakeholders, including customer service teams, sales, and marketing.
- Stay up-to-date with industry trends, regulatory requirements, and best practices in customer experience.
- Proven experience in a customer-facing role, with a focus on complaint resolution and customer experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Ability to work in a fast-paced, dynamic environment, with a focus on continuous improvement and customer satisfaction.
- Strong knowledge of customer experience principles, practices, and industry trends.
- A competitive salary and benefits package.
- Opportunities for professional growth and development, including training and mentorship.
- A dynamic and supportive work environment, with a focus on collaboration and teamwork.
- The chance to make a real difference in the lives of our customers, driving continuous improvement and excellence in customer experience.
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Sales Assistant
1 week ago
Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full timeWe are seeking a highly motivated and customer-focused Retail Sales Assistant to join our team at ScS - Sofa Carpet Specialist. As a Retail Sales Assistant, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and providing expert knowledge on our products.Key Responsibilities:Welcome...
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Customer Experience Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeAbout the RoleWe're seeking a skilled Customer Experience Specialist to join our team at Arnold Clark Group. As a Product Genius, you'll be responsible for delivering exceptional customer experiences and helping customers find the perfect vehicle.Key ResponsibilitiesPrepare the showroom and cars for the day ahead.Assist with showroom presentation and...
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Customer Experience Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesPrepare the showroom and cars for the day ahead, ensuring a welcoming and...
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Customer Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Three UK Full timeJob DescriptionAt Three UK, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Customer Care function, you will be responsible for resolving complex customer complaints and issues in a timely and efficient manner.Key Responsibilities:Resolve customer complaints and issues through multiple channels,...
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Customer Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a highly motivated and sales-oriented Customer Experience Specialist to join our team in our Vodafone Glasgow Buchanan Street Partner store. In this role, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered. You will also do your utmost to help...
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Customer Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a highly motivated and sales-oriented Customer Experience Specialist to join our team in our Vodafone Glasgow Braehead Partner store. In this role, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Key Skills and Qualities:We are looking for...
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Retail Sales Assistant
1 week ago
Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Retail Sales Assistant to join our team at ScS - Sofa Carpet Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesWelcome and engage with...
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Customer Experience Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeCustomer Service ExecutiveWe're seeking a Customer Service Executive to deliver an exceptional customer experience at our Renault branch in Bishopbriggs. As a key member of our team, you'll help customers find the perfect vehicle and provide outstanding support throughout the sales journey.Why choose us?33 days' holiday allowance with opportunities for...
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Customer Experience Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Vodafone Full timeWhat We're Looking ForWe're seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Glasgow Buchanan Street Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered.Your Key ResponsibilitiesInteract with customers to understand...
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Customer Experience Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Oliver Bonas Full timeAbout the RoleWe are seeking a talented and enthusiastic Team Member to join our dynamic team at Oliver Bonas. As a Team Member, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the store feeling...
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Customer Experience Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Oliver Bonas Full timeAbout the RoleWe are seeking a talented and enthusiastic Team Member to join our dynamic team at Oliver Bonas. As a Team Member, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the store feeling...
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Sales Associate
2 weeks ago
Glasgow, Glasgow City, United Kingdom NEXT Full timeAbout the RoleAs a Sales Associate at Victoria's Secret, you'll work in a dynamic and engaging environment, surrounded by a supportive team who share a passion for delivering exceptional customer experiences.We're looking for someone who is passionate about retail, loves working with customers, and is keen to develop their skills and knowledge in a...
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Customer Experience Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom BT Group Full timeAbout the Role:We are seeking a highly skilled and motivated Sales Advisor to join our team in Glasgow. As a Sales Advisor, you will be responsible for enhancing the digital lives of our customers by discussing and recommending the right products and services for them.Key Responsibilities:Build strong relationships with customers to understand their needs...
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Customer Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Glasgow Buchanan Street Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a...
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Customer Experience Specialist
5 days ago
Glasgow, Glasgow City, United Kingdom Rains AS Full timeAbout the Opportunity:Rains Retail is seeking an ambitious and entrepreneurial Retail Partner to lead our Glasgow store and drive business success. As a key player in our retail adventure, you\'ll leverage your local market insight to connect with customers and drive sales. You\'ll have the opportunity to hire and develop your own staff, shaping the team...
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Sales Associate
2 weeks ago
Glasgow, Glasgow City, United Kingdom NEXT Full timeAbout the RoleAs a Sales Associate at Victoria's Secret, you'll work in an exciting, engaging, fast-paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.No two days are ever the same, which is part of the fun, however we can give you an idea of what's in...
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Recreation Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full timeThe Glasgow Marriott is seeking a Recreation Experience Specialist to provide exceptional customer care to Leisure Club guests. This role involves ensuring the pool is manned at allocated times and promoting a fun and relaxing atmosphere. The ideal candidate will be enthusiastic and passionate about delivering a high level of service.Key...
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Customer Experience Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Dobbies Garden Centres Ltd Full timeDeliver Exceptional Customer ExperiencesAs a Customer Experience Support Agent at Dobbies Garden Centres Ltd, you will play a vital role in delivering an outstanding customer experience across our restaurants and garden centres. Your passion for delivering great customer service will shine through in every interaction, ensuring our customers leave with a...
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Customer Experience Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Dobbies Garden Centres Ltd Full timeDeliver Exceptional Customer ExperiencesAs a Customer Experience Support Agent at Dobbies Garden Centres Ltd, you will play a vital role in delivering an outstanding customer experience across our restaurants and garden centres. Your passion for delivering great customer service will shine through in every interaction, ensuring our customers leave with a...
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Customer Experience Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Dobbies Garden Centres Ltd Full timeDeliver Exceptional Customer ExperiencesAs a Customer Experience Support Agent at Dobbies Garden Centres Ltd, you will play a vital role in delivering an outstanding customer experience across our restaurants and garden centres. Your passion for delivering great customer service will shine through in every interaction, ensuring our customers leave with a...