Senior Customer Experience Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom Star People Full time

Cardiovascular Therapies in Glasgow

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Specialist, starting in October. As the primary point of contact for healthcare professionals (HCPs), you will deliver exceptional customer experiences.

About Our Company

Our global pharmaceutical company is renowned for its commitment to innovation, with over 16,000 employees worldwide dedicated to improving quality of life through products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases.

Patient-centric approach and passion for enhancing care. Our competitive starting salary and comprehensive benefits package, paired with an excellent commission structure, provide a strong foundation for your career growth.

Job Overview

You will engage with customers across various channels, leveraging an omnichannel approach to build value-oriented relationships with HCPs and foster a deep understanding of their needs.

Collaboration with cross-functional teams ensures optimized customer experiences. Your key responsibilities include:

  • Successful experience in primary care and hospital pharmaceutical sales
  • ABPI Qualification
  • Prior experience promoting within cardiology/cardiovascular therapy
  • Demonstrated ability to interpret and effectively communicate clinical trial data and relevant clinical guidelines
  • Strong knowledge of the NHS structure and environment
  • Business acumen

Key Benefits



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