Defence Business Services

3 weeks ago

Bristol, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 297940**Salary**:

- £27,080- Per annum (pro rata for part time)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - DBS Financial, Procurement & Civilian People (FPCP)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Oak Building, Abbey Wood North, Bristol BS34 8QWAbout the job

**Job summary**:
Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
This is a recruitment campaign for DBS Operations Team Leader (EO) position in Defence Medical Services (DMS) Team within Defence Business Services (DBS) Financial, Procurement & Civilian People Services (FPCP).

DMS Team serves the unique recruitment and on-boarding needs of HQ Defence Medical Services Group (HQ DMS Gp) through a dedicated civilian recruitment service. We are highly committed to employee engagement and customer service. We will fully up-skill you in your role providing opportunities to develop yourself professionally.

This position offers hybrid working; a combination of office and home working in line with MOD guidelines.

To enable the delivery of recruiting and onboarding services we use a flexible resourcing model to respond to changes in demand to ensure continuity of business-critical services to MOD.

This position is open to full time, part time, job share and flexible working however the final decision with regards to your working hours will be based on business needs.

**Roles and responsibilities for a Team Leader include but are not limited to**:

- Responsible for the day-to-day delivery of operational services, with line management responsibility.
- Provide advice and guidance to their team in order for them to deliver objectives against agreed timescales.
- Achieve all Service Level Agreements (SLA) in support of the overall objective to achieve the Key Performance Indicators (KPI’s) as defined and agreed. Manage demand and output to ensure SLAs are delivered.
- Contribute to accurate Forecasting/Demand profile and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated, and analysis is undertaken.
- Proactive identification and management of risk across the service line; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
- Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
- Contribute to and support Operational Excellence culture within the business area. Managing the challenges of difficult or complex changes whilst also encouraging and supporting others to do the same.
- Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements.
- Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
- Lead and participate in meetings.

**Person specification**:
**Essential Qualities**:

- Be an excellent communicator with a high standard of

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