Business Support Executive

2 months ago

Belfast, United Kingdom G4S Full time

Location: Belfast, United Kingdom | Salary: Up to 22385.21 | Posted: 24 Sep 2021 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Part-time | Employee Status: Permanent | Reference: 10571

**Business Support Executive - Part Time**
- 20 hours per week, hours to be confirmed but they will be Monday - Friday between 9am and 8pm
- Salary up to £13,000
- Home working after initial training (some occasional office days will be required).

**The Role**

**Duties**
**Technical Aspect**
- Providing technical support to all our customers, specifically engineers in order to troubleshoot issues with alarm systems, CCTV, access control systems, personal protection devices and apps.
- Programming devices, apps and conducting fault diagnostic triaging for a number of monitored systems.
- A strong understanding is essential of the various IT solutions available to our customers along with the ability to discuss technically and find the best solution for the customer.
- Programme software inline with the specifications of our customer or contract.
- Provide technical reporting and have the ability to discuss this with clients.
- Complete training both remotely and on site for technical solutions offered by the company and continue as the helpdesk support for any issues.
- Retrieval of media from body worn cameras and on site CCTV systems, redaction and uploading and sharing of media.
- Working alongside senior management and G4S IT in respect of new software integrations to include initial testing.
- Provision and management of sims for use in equipment, to include usage, airtime and billing.
- The necessary skills to upsell monitoring products to customers.
- An integral part of any transfer of monitoring from competitors, therefore the ability to read technical documentation and transfer onto G4S platform accurately is essential.
- Providing engineers with access and training to remote systems offered by the company.

**Training and Support Aspect**
- Confidently build relationships with working groups so that training groups can be provided both on and off site, either remotely or via classroom for the training of services and technical solutions offered by G4S.

**Business Support Aspect**
- Building, maintaining and developing good working relationships with Customers, Colleagues, Management, Suppliers, and relevant third parties.
- To assist the Head of Business Support in overseeing all aspects of the business support department and its processes for all Monitoring Services (MS) business streams
- To provide customer service and administrative support for the various services delivered by Monitoring Services
- To provide secretarial and administrative support to the Senior Management Team.
- To liaise and work in partnership with other teams to ensure an effective delivery of all services at all times
- To deal with and take ownership of enquiries from customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
- To act as the first point of contact for any complaints, ensuring that they are handled in a timely manner and fully investigated and reported back to the customer and client, working closely with third parties and management across the business.
- Set up, review and management of Customer Accounts (inc. but not limited to: contracts, account/site creation, billing & invoicing, site details, record edits, cancellations and reports).
- Identifying, managing and coordinating bulk transfers of connections, equipment and services requirements & associated ordering
- To update databases with information about services as requested by Senior Management.
- To provide monthly KPI’s and summary reports/reviews for the different services. Audits
- Complete adhoc service audits, collate all information for audit reports.
- To assist in evaluations and audits of the service when appropriate.
- Attend and actively participate in regular Monitoring Services and cross departmental meetings
- Assist in evaluations and audits of the Services provided when appropriate
- To train staff in business support processes, when required to new members of staff.
- Develop and establish customer relations and encourage sales retention, including identifying and acting on sales leads
- Ensure G4S Policies are adhered to
- Ensure compliance with all relevant standards within the security industry

**OTHER DUTIES**
- Any other duties as required by the Company.

**GENERAL RESPONSIBILITIES**
- The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.
- Managing time and prioritising workload effectively
- The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail and
- Staff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of ta

  • Business Support

    3 months ago

    Belfast, United Kingdom Angoka Full time

    **Location**: Belfast (hybrid) By 2035, it is estimated that a colossal 1 trillion connected devices will be live across the globe. This introduces a new, complex web of security threats to people, lives, and connected cities. At ANGOKA, we are focused on the security of critical machine-to-machine (M2M) communications across Smart Cities and Smart...

  • Commercial Operations Coordinator

    2 weeks ago

    Belfast, United Kingdom Hays Business Support Full time

    Your New OrganizationThis enterprise functions on an international scale, executing projects within the civil engineering sector. This company is seeking to recruit a commercial administrator to support their strategic objectives.Your ResponsibilitiesHandle administrative tasks during the procurement phase, including the preparation of inquiry packages and...

  • Business Executive

    3 months ago

    Belfast, United Kingdom Whytematter Full time

    **Whytematter** are beyond excited to be recruiting a **Business Executive** for a leading outdoor media company in the UK and one of the largest in Europe, with an extensive portfolio of over 253,000 sites combining airports, roadside posters, premium digital screens and more. **About the job**:** Overview** Key member of the Business Planning &...

  • Regional Business Development Manager

    11 hours ago

    Belfast, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and experienced Regional Business Development Manager to join our team at Universal Business Team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our market presence in Ireland.Key ResponsibilitiesDevelop and execute sales strategies to align with our...

  • Regional Business Development Manager

    1 day ago

    Belfast, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and experienced Regional Business Development Manager to join our team at Universal Business Team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our market presence in Ireland.Key ResponsibilitiesDevelop and execute sales strategies to align with our...

  • Business Executive

    3 months ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    Our client is seeking to recruit a **Business Executive **, who will be a key member of the Business Planning & Administration Team. You will be joining a leader in the advertising industry. **Responsibilities of the role** Working with both Sales Teams to effectively and effectively option/ book and manage all Outdoor campaigns. Ensure all campaign...

  • Business Development Executive

    2 days ago

    Belfast, United Kingdom Sanderson Recruitment Full time

    Sanderson are partnering with a innovative, leading professional service, who are looking for a Business Development Executive to join their team in either Bristol, Glasgow, Belfast or Manchester.Responsibilities Include:Supporting the creation and progression of sales pipelines that target new clients and identify opportunities with existing...

  • Executive Support Specialist

    2 days ago

    Belfast, United Kingdom 06500 Citigroup Global Markets Limited Full time

    **Job Summary**We are seeking a highly skilled and experienced Executive Assistant to provide senior-level support to our Managing Directors in Citi's Client organization. The ideal candidate will have a strong background in executive support, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • Executive Support Specialist

    7 hours ago

    Belfast, United Kingdom 06500 Citigroup Global Markets Limited Full time

    **Job Summary**We are seeking a highly skilled and experienced Executive Assistant to provide senior-level support to our Managing Directors in Citi's Client organization. The ideal candidate will have a strong background in executive support, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • Business Execution Associate

    2 months ago

    Belfast, United Kingdom Citigroup Full time

    Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to applyOur people make all the difference in our success.Overview of Citi:Citi is a...

  • Technical Support Executive

    2 days ago

    Belfast, United Kingdom Kainos Full time

    About the RoleWe are seeking a highly skilled Client Support Executive to join our team at Kainos. As a key member of our global support team, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our clients, ensuring their needs are...

  • Technical Support Executive

    9 hours ago

    Belfast, United Kingdom Kainos Full time

    About the RoleWe are seeking a highly skilled Client Support Executive to join our team at Kainos. As a key member of our global support team, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our clients, ensuring their needs are...

  • Business Development Executive

    4 weeks ago

    Belfast, United Kingdom Abacus Careers Full time

    Our client is seeking to recruit a Business Development Executive. In this role, you will focus on the implementation of the BD strategy for the global energy transition, focusing on hydrogen and battery value chain related projects. The role will involve supporting the practice to win more work, as well as its broader energy activities, by working...

  • Business Development Executive

    2 days ago

    Belfast, United Kingdom Black Fox Solutions Full time

    About the Role:We are seeking a highly motivated and experienced Business Development Executive to join our team at Black Fox Solutions. As a Business Development Executive, you will be responsible for identifying and pursuing new business opportunities, managing and developing existing client relationships, and driving sales growth.Key Responsibilities:New...

  • Business Development Executive

    12 hours ago

    Belfast, United Kingdom Black Fox Solutions Full time

    About the Role:We are seeking a highly motivated and experienced Business Development Executive to join our team at Black Fox Solutions. As a Business Development Executive, you will be responsible for identifying and pursuing new business opportunities, managing and developing existing client relationships, and driving sales growth.Key Responsibilities:New...

  • Business Development Executive

    2 months ago

    Belfast, United Kingdom Reactive Recruitment Full time

    Business Development Executive £35,000 per annum Belfast Full-time Permanent Renewable Energy Three Reasons to Apply: Uncapped commission. Excellent benefits package listed below. A great chance to get off the tools. The job in a nutshell: Essentially, your job will be to drive sales for energy solutions, manage accounts, generate leads, and ensure...

  • Business Development Executive

    3 weeks ago

    Belfast, United Kingdom Reactive Recruitment Full time

    Business Development Executive Salary: £35,000 per annum Location: Belfast Type: Full-time, Permanent Industry: Renewable Energy Three Reasons to Apply: Uncapped commission potential. Excellent benefits package listed below. A great opportunity to transition away from hands-on work. The Job in a Nutshell: Your primary role will be driving sales for energy...

  • Chief Executive Officer for Music Therapy Organization

    3 weeks ago

    Belfast, United Kingdom Engage Executive Talent Full time

    Position Overview:We are seeking a dynamic and visionary Chief Executive Officer to lead our organization dedicated to enhancing lives through music therapy. This role is crucial for driving our mission forward and ensuring the sustainability of our impactful services.About Us:Founded in 1990, our organization has been at the forefront of providing music...

  • Executive Support Director

    2 days ago

    Belfast, United Kingdom Simon Community Full time

    About the RoleAt Simon Community, our mission is to end homelessness in Northern Ireland, and every role within our organisation plays a vital part in achieving this goal. We are proud of our workplace culture, where inclusivity, wellbeing, and professional development are at the forefront of everything we do.We are committed to providing an environment...

  • Executive Support Manager

    6 days ago

    Belfast, United Kingdom Simon Community NI Full time

    At Simon Community, our mission is to end homelessness in Northern Ireland, and every role within our organisation plays a vital part in achieving this goal. We are proud of our workplace culture, where inclusivity, wellbeing, and professional development are at the forefront of everything we do. As the leading homelessness charity in Northern Ireland, we...