Customer Service Advisor

6 months ago


Walsall, United Kingdom Skirting 4 U LTD Full time

Skirting 4 U are a leading manufacturer and supplier of custom-made skirting boards, architrave and other interior mouldings. All our products are manufactured to order and delivered UK wide.

Skirting 4 U aims to become the UK's primary skirting supplier by making the ordering, production and delivery processes as seamless and hassle free as possible, for a recognizably more convenient, superior customer experience.

We are also an accredited Living Wage Employer.

**Key responsibilities**
- To be an excellent communicator both on and off the phone taking inbound phone calls from customers and assisting with their queries about our products and services.
- Excellent writing skills is essential in this role, you will be replying to customers using our online chat as well as responding to customer reviews.
- Answering both general/specific customer questions about the Company’s products/services.
- Processing orders by generating sales quotations, as well as transactions whether that is handling order cancellations or product returns.
- To be able to diffuse any issues they may arise and ensure effective and successful complaint resolution.
- Liaising with our drivers and courier for updates on customer deliveries.

We will provide you with a full and comprehensive training plan so that you are properly equipped with all the relevant product knowledge you need to properly assist our customers and strive in the role.

**Key Attributes**
- Excellent written and verbal communication.
- Possess a customer focused ''can-do'' attitude and enjoy going the extra mile to deliver first class customer service.
- Ability to learn on the job and adapt to changes.
- Brilliant attention to detail with the ability to multi-task and manage your own personal inbox and prioritise in order of importance.
- Strong organisational and planning skills.
- Experience of using computer systems is essential.

**Office hours, Monday to Friday, with a 30 minute lunch break.**

**30 days annual leave inclusive of public holidays.**

**Job Types**: Part-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

Expected hours: 25 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person



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