Customer Service Advisor

6 months ago


Walsall, United Kingdom Finlay Jude Associates Ltd Full time

FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area.

The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period.

We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor.

**Key responsibilities as a Customer Service Advisor**:

- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Inbound and outbound calls

**Successful Customer Service Advisor will**:

- Have previous experience in a **Call Centre **or **Customer service** position
- Have a proactive approach in how they work
- Confident telephone manner
- Exceptional customer skills
- Computer skills including Excel and Word

**This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor.**

Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£23,795.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CMCusserv



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