Customer Service Advisor
3 months ago
FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area.
The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period.
We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor.
**Key responsibilities as a Customer Service Advisor**:
- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Inbound and outbound calls
**Successful Customer Service Advisor will**:
- Have previous experience in a **Call Centre **or **Customer service** position
- Have a proactive approach in how they work
- Confident telephone manner
- Exceptional customer skills
- Computer skills including Excel and Word
**This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor.**
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£23,795.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CMCusserv
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