Customer Service Advisor

6 months ago

Walsall, United Kingdom Jewson Partnership Solutions Full time

**Customer Service Advisor - Jewson Partnership Solutions**

**Competitive Salary - Based in Walsall**

**Mon to Fri (Days)**

Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply solution with Greensquare Accord Housing in the West Midlands which incorporates a dedicated distribution hub located in Jewson Walsall branch and a solution to provide van stocks and a wide range of building maintenance materials including plumbing, electrical and ironmongery.

An exciting opportunity has arisen for a customer service advisor to join our JPS team (Jewson Partnership Solutions). Our JPS contracts are buoyant and busy outlets solely focused on our contract with the local council or housing association.

Sharing a site within our Jewson branch in Walsall, the focus of this role is to support the team with stock management, product availability, monitoring van spares, arranging deliveries and overall delivering an excellent service to our client and their tradesmen. As this role supports the local housing association you will need to have a strong knowledge of building materials, this could be from a roofing / plumbing / builder’s / trade merchant / DIY outlet background.

**As a Customer Service advisor with Jewson Partnership Solutions, you will**:

- Work within the stores team in delivering an excellent customer experience, maintaining strong effective relationships with both the clients’ managers and operatives and suppliers.
- Support the stores team with achieving KPIs for the store and look for new ways to innovate and drive growth for the business.
- Support with the management of core stock levels appropriately to reduce shrinkage and transport costs.
- First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

**So if you**
- Ideally have a background in Building Merchants / DIY or related - not essential but experience of working with public sector organisations is an advantage.
- Have knowledge of the local area
- Great customer service, written and spoken communication skills.
- Good attention to detail and organisational skills - basic understanding of excel and word essential.
- Experience of working within a small team.
- Are comfortable with occasional travel as may be required for the role - full and valid UK driving license is highly desirable.

**we may just be the right fit for each other Does this sound like you?**

We also offer some fantastic benefits, including:

- Competitive Salary.
- 33 days holiday (including bank holidays).
- Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
- As an employee with Jewson, you are automatically covered by the Stark Life Assurance Scheme.
- Staff discounts on high street and leisure activities and various other benefits.

So if you’re up for a new challenge and think you've got what it takes, get in touch today to find out more

**Benefits**:

- Company events
- Company pension
- Gym membership

Work Location: In person

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