Customer Service Advisor

5 months ago

Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In this Fixed Term Role you will be working in the customer contact centre dealing with major customers where you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Delivering optimum customer service through effective management of inbound and outbound calls to our regional customers, based from one of our customer offices.

You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. It will also be your role to also manage daily deliveries and collections within the depot. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. 

To succeed in this role you will bring the following skill-set and behaviours:

Proven experience in a Customer Service role Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role 

  • Customer Service Advisor

    6 months ago

    Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Advisor

    7 months ago

    Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Advisor

    6 months ago

    Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...

  • Customer Service Advisor

    7 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** currently has exciting opportunities for **Customer Service Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position. As a Contact Centre Customer Service** **Advisor within SMR, you will play an integral role in ensuring the...

  • Customer Service Advisor

    4 weeks ago

    Walsall, United Kingdom West Bromwich Building Society Full time

    Customer Service Advisor Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Location: Walsall Branch Salary: £22,932 per annum Contract: Permanent Hours: 35 hours per week 09.00 14.00 (CustomerFacing), 14.00 - 17.00 (Telephony)Monday Friday and 09:30 12:30 Saturday Are you devoted to delivering...

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Echo Managed Services Full time

    **Job Title: Customer Service Advisor** **Job Types: Full-time, Permanent** **Salary: £22,368.06 per year** **Location: Walsall, West Midlands** Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry!...

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...

  • Customer Service Advisor

    7 months ago

    Walsall, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time - 16 hour contract (Weekend Position)** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...

  • Hyundai Customer Service Advisor

    7 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis. If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing...

  • Service Advisor

    7 months ago

    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Peugeot / Fiat dealership in Walsall If you are looking for an exciting, rewarding and fulfilling long term...

  • Customer Service Advisor

    4 weeks ago

    Walsall, United Kingdom West Bromwich Building Society Full time

    Customer Service Advisor Location: Walsall Branch Salary: £22,932 per annum Contract: Permanent Hours: 35 hours per week 09.00 14.00 (CustomerFacing), 14.00 - 17.00 (Telephony)Monday Friday and 09:30 12:30 Saturday Are you devoted to delivering superior customer service with a passion to make a difference?If that sounds like you, then we have your next new...

  • Customer Service Advisor

    6 months ago

    Walsall, United Kingdom Walsall Wood Tyre & Service Ltd Full time

    Our business is unique in the sense that we run extremely tight on processes and our management structure sets us apart, we firmly believe this hands us an advantage in allowing our team to succeed in the way we do. This is an additional role that we have budgeted for within our business and we're willing to put the work into the right person. - Meet and...

  • Customer Service Advisors

    6 months ago

    Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...

  • Customer Service Advisors

    7 months ago

    Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...

  • Senior Service Advisor

    6 months ago

    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Senior Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our award winning Bromsgrove dealership. If you are looking for an exciting, rewarding and fulfilling long term...

  • Customer Experience Advisor

    3 months ago

    Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walsall, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Renault Advisor

    1 day ago

    Walsall, Walsall, United Kingdom RAC Full time

    **Renault Advisor - Customer Excellence**RAC has an exciting opportunity for a skilled Renault Advisor - Customer Excellence to join our Branded Contact Centre Renault. As a key member of our team, you will be responsible for delivering world-class customer service to all Renault and Dacia customers and dealerships.Responsibilities:Manage customer inquiries...