Hyundai Customer Service Advisor

7 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis.

If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing outstanding customer service. You will be responsible for managing cases through to resolution, and having great conversations with Hyundai customers, existing and prospective, whilst also considering ways to add further value to the customer experience. This role requires you to contact main dealers and HMUK departments through inbound and outbound calls and ensure the best possible outcome is achieve within a timely manner.

The shift requirements will fall within our opening hours of Monday - Friday 08.00 - 21.00, Saturday 09.00 - 16.00 and Sunday 10.00 - 16.00

**To be the best, we want the best We’re looking for **Customer Service Advisors** who**:

- Have a real desire to engage with our customers
- Identify opportunities for up sell/brand reinforcement
- Ensure all goodwill gestures are individual and tailored and fair
- Ensure any written communications are accurate, reflecting the tone of voice and reinforcing the Brand
- Build and update product and process knowledge
- Build relationships with the retailers involving them in all matters relating to their customers
- Use every contact opportunity as a chance to cleanse the customer database
- Have a desire to know and understand product and vehicle features to understand concerns, or be able to identify sales opportunities

**What can we offer in return?**
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all **#OrangeHeroes. **Be a part of our journey



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