Customer Service Manager

3 weeks ago


Birmingham, United Kingdom Howells Solutions Full time

**Customer Service Manager -Social Housing Repairs & Maintenance**

**Birmingham Based**

**Permanent, full time position**

**£40 - 45k**

Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Birmingham. This is a full time, permanent role, ideal for somebody who is looking todevelop their career with a market leading contractor.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

- Previous experience in social housing repairs and maintenance
- Previous experience working with KPIs
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning softwares
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

**Applications



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