Customer Service Advisor

4 weeks ago


Birmingham, United Kingdom Tate Full time

**Location: Birmingham**

**Role: Customer Service**

**Salary: £22,350**

**Hours: 8am-5pm or 9am-6pm, 5 days a week. 1 Saturday every 3 weeks (1.5x pay)**

**You will get a day off during the Saturday week.**

**Hybrid after probation period, 2 days working from home.**

Working within a fast paced environment, we are seeking an individual who can provide a professional and friendly service to a small number of key accounts. This position will service various accounts where you will support as required depending on the varying demands each day.

**Key Personal Activities**
- Full rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
- Deal with a high volume of inbound calls from customers, operational teams.
- Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
- Establish and maintain a good working relationship with colleagues
- Deliver against personal targets and support team in delivering against agreed service levels
- Management of required daily, weekly and monthly reports
- Complete customer satisfaction callbacks following vehicle delivery
- Any other ad hoc duties required

***

**Key skills / attributes required**:

- Excellent telephone manner
- Excellent verbal and written communication
- General computer literacy - Microsoft Office
- Customer Service / Administration background is desirable, but not essential
- Ability to perform under pressure
- Customer orientated

Tate is acting as an Employment Business in relation to this vacancy.



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