Customer Service Advisor

3 weeks ago


Birmingham, United Kingdom Niyaa People Full time

**An exciting opportunity has become available for a temporary Customer Service Advisor to join a leading Housing Associations Customer Service team based in the West Midlands. This role is offering the chance to increase your experience and knowledgein a well established company, an easily commutable journey accessible by public transport and a long term temporary contract.**
**Customer Service Advisor**
**Temp to perm position**
**£14-14.50ph paid weekly via umbrella**
**Birmingham City Centre**
**As a Customer Service Advisor, you will**:

- Assist the repairs team to deal with work orders from tenants
- Take inbound calls from tenants in regards to any housing queries/ repairs issues
- Update the system and log calls accurately
- Provide good customer service and aim to resolve problems on first point of contact

**To be successful as a Customer Service Advisor, you will have**:

- Knowledge and proven experience of customer service facing roles
- Proven experience of dealing with complaints and achieving successful outcomes
- Experience as a Customer Service Officer/ Customer service planner/ Repairs planner/ Repairs officer/ Voids planner/ call centre advisor
- Previous experience in a call centre or social housing role would be beneficial

**In return, they are offering**:

- A challenging and rewarding opportunity
- An easily commutable location
- Opportunities for more training



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