Customer Service Advisor

1 month ago


Birmingham, United Kingdom Make Agency Ltd Full time

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

**Responsibilities**:

- Provide exceptional customer service and support to clients
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively with customers through various face to face channels
- Maintain accurate customer records and update information in the company database
- Collaborate with internal teams to address customer needs and ensure customer satisfaction
- Analyze customer feedback and provide suggestions for process improvements
- Stay up-to-date on product knowledge and industry trends to better assist customers

**Qualifications**:

- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational skills and ability to prioritize tasks effectively

**Job Types**: Full-time, Permanent

**Salary**: From £23,603.94 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person



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